2020’s top telehealth apps in Ontario, Canada (and expert’s take on telehealth app development in Ontario)

6 min read

We are no longer living in the same world. Putting a step outside of your home can bring you to one of the field or dedicated COVID-19 hospitals the government has built to tackle the pandemic. 

But what about the non-COVID-19 patients? Well, our healthcare system is still providing quality care to non-COVID-19 patients, but people now do not want to be easy victims of coronavirus by stepping out of home, even for healthcare service.  

They are developing new habits.  They now use telehealth apps to find doctors and to be treated online. A telehealth app is so feature-packed that it enables doctors to provide effective care equivalent to in-person meetings. 

In the last few months, the utilization rate of such telehealth apps has increased dramatically. This is indeed the best business opportunity for an entrepreneur who wants to jump into the healthcare industry. 

If you believe the same, you’ve come to the right place. In this blog, we will discuss the global & Canadian telehealth app development market, top telehealth apps in Ontario, the pros and cons of each app, and what our expert suggests to develop the best telehealth app in Ontario. 


Global and Canadian telehealth app market 

Because of its advantages, telehealth apps have already been popular, even before the COVID-19 period. But the unsettled situation caused by the coronavirus outbreak has fueled global as well as the Canadian telehealth app market. 

According to a report named “Telehealth – Global Market Outlook(2018-2027)”, the global telehealth market accounted for $4.50 billion in 2018 which is expected to reach $32.71 billion by 2027, growing at a CAGR of 24.7%. 

Major three factors – shortage of healthcare professionals, increasing the prevalence of chronic diseases, and high growth of the geriatric population – are driving the market growth. 

Talking about North American including the Canadian telehealth market, it contributes most to the global telehealth market. According to a research paper, the North American telehealth market size was valued at  USD 12477 million in 2018 and it is estimated to cross USD 43379 Million by 2025, growing at a CAGR of 19.97%. 

Top telehealth apps in Ontario, Canada 

The following are the top 5 best telehealth apps in Ontario, Canada which you as a user can download and you as the entrepreneur can study to develop a similar app.

App Name USP / Unique featureApple App Store RatingGoogle Play Store RatingOur dedicated blog
MapleMost popular one. Connects patients with doctors within 2 minutes 4.6/5




Develop app like Maple
Babylon by TELUS HealthAI-enabled chat-style symptom checker 3.3/5 




Develop app like Babylon
Akira by TELUS HealthAccommodate psychiatrists to treat mental health issues too 4.9/5




Develop app like Akira 
Ask a Doctor Offer the most simple way to ask questions to doctors 3.7/5




Develop app like Ask a Doctor 
WritiA complete virtual healthcare solution for LTC homes Visit site Develop app like Writi

➢ Maple telehealth app: 

Maple is a Toronto, Canada -based company which has developed a telehealth platform named Maple. It claims that you can see the doctor within 2 minutes through Maple. Maple does not follow the same pricing model for all visits. Instead, it follows 3 flexible pricing models which include pay-per-visit, membership, and credit packages. 

➮ Pros: 

  • 24/7 access to doctors
  • Prescriptions
  • Medical notes
  • Portable medical records

➮ Cons: 

  • ‘Symptom checker’ is missing 
  • Doctor visit fee varies according to time and day

➢ Babylon by TELUS Health 

In 2018, TELUS Health has tied up with British digital healthcare service provider Babylon Health to launch a telehealth mobile app specifically designed for the Canadian market. According to a survey conducted by TELUS Health for Babylon, 94% of respondents agreed that the use of the Babylon telehealth app is very easy and 92% of respondents said that their request was solved before the end of the consultation.

➮ Pros: 

  • Fixed fee 
  • AI-enabled chat-style symptom checker 
  • Save clinical records

➮ Cons: 

  • Set hours of access
  • Scheduled appointments only
  • Video mandatory on every visit

➢ Akira by TELUS Health 

In 2019, TELUS Health acquired Akira Health which is the provider of the virtual healthcare services. Ever since then, TELUS Health and Akira have been collaboratively securing opportunities and brought mental health and diagnostics to the virtual care platform. Akira claims that over 50% of medical issues that would take users to the clinics can be treated on the app. 

➮ Pros: 

  • Top-rated telehealth app 
  • Treat a wide array of mild medical issues 
  • Users can access dietitians and mental health specialists 
  • Encrypted conversation 
  • Referrals for lab tests and specialists 

➮ Cons: 

  • ‘Symptom checker’ is missing 

➢ Ask a Doctor 

Ask a Doctor app is a popular healthcare app because of its straightforward and easy working method. It allows anyone to ask health-related questions to doctors by typing a message. Same way, the doctors can only answer questions in the text format. Patients can also attach images or reports along with their questions. 

➮ Pros: 

  • Most easiest way to ask questions to doctors 

➮ Cons: 

  • No live doctor visit 
  • No prescription
  • No medical notes
  • No health record-keeping options 

➢ Writi Virtual Healthcare App – (BONUS LEARNING)  

Writi isn’t a telehealth app but it is beyond that! It is exclusively developed for LTC homes or nursing homes. In addition to all common features of a telehealth app, it accommodates many other features that bring healthcare professionals working in LTC homes such as DOC, RN, RPN, and physicians under the same roof, virtually. It brilliantly eliminates all paper-based LTC processes. 

➮ Pros: 

  • Extensive feature set 
  • Dedicatedly developed for long-term care homes 
  • Virtual visit with physicians and residents’ family members 
  • Dashboard for DOC (Director of Care) 
  • Prescriptions 
  • Residents’ medical history in digital bundle 

➮ Cons: 

  • Individual user, without access, cannot  use it as it is uniquely developed for LTC homes 

Telehealth app success during COVID-19 and beyond

Needless to say that this is the best time to develop a telehealth app and deploy it in the market. Because nowadays people want all essential services at their fingertips.

However, being far-sighted to validate the future of the telehealth app after the COVID-19 period is the common practice of the entrepreneurs. 

Thus, our business experts at SyS Creations have recently carried out a behaviour analysis to understand the reasons users now have to use telehealth apps and reasons users would have after the COVID-19 period to use telehealth apps. 

After carrying out behaviour analysis, we strongly believe that the future of telehealth apps is prosperous. The following is the result of our behaviour analysis. 

➢ Top reasons why people would use your telehealth app during COVID-19 period

  • They do not want to visit the hospitals to be easy victims of coronavirus. 
  • They want to get rapid healthcare service during the healthcare crisis. 
  • People are now more concerned about their health like never before. 

➢ Top reasons why people would use your telehealth app after COVID-19 period

  • People want to avoid the high cost of urgent care. 
  • On weekends or on special occasions, doctors are not easily available. 
  • People hate to wait in the waiting room. 
  • People don’t want to travel to visit doctors for mild symptoms. 
  • People don’t want to take a day off from work.

Our expert’s take on telehealth app development or telemedicine app development in Ontario, Canada

After reading so far and knowing top telehealth apps in Ontario, Canada, you must now agree on the fact that telehealth app development is the best way to leverage the current market scenario. Even our expert believes the same. However, he would like to make some suggestions so that you won’t misfire this business opportunity. 

  • Expert tip #1: Decide the feature set precisely. Add many possible AI-enabled features to offer telehealth services without a large team. 
  • Expert tip #2: Execute rapid app development so that you can deploy the app within a few days into the market. The COVID-19 period will help you build a strong user base without many marketing efforts.
  • Expert tip #3: Your telehealth app should be PHIPA compliant to avoid a fine of $500,000. But to make your app PHIPA compliant, hire a dedicated PHIPA consultant. He will save your time and money. 
  • Expert tip #4: Bring only licensed doctors on-board and train them to use your telehealth app productivity. 
  • Expert tip #5: Tie up with startups or enterprises to give telehealth services to their employees. 
  • Expert tip #6: Keep the UI of your app simple as sick people don’t struggle much to understand the functionalities of your app.
  • Expert tip #7: Encourage people to visit the nearest healthcare facility during an emergency.  
  • Expert tip #8: Work closely with government officials to provide fundamental healthcare rights to citizens.  

Develop telemedicine app in 2-3 days within $15000 

Generally, the cost of custom telemedicine apps is more than $50,000. So, to make it affordable for healthcare professionals and startups, we developed a while-label telemedicine app.
Our while-label telemedicine app costs just under $15000 and we deliver it within 2-3 days.
See screenshots of our white-label telemedicine app.
To get a free demo of it along with free consultation, contact our business expert by filling out the following form.

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