Check out our 3 days of research to figure out the top telehealth apps in Ontario, Canada

7 months ago

A telehealth app is a reliable, secure and affordable way to seek quality healthcare service while sitting comfortably in the home. 

The government of Canada is also investing a lot of money ($241 million) on telehealth.

Let’s straight away look into the list of best apps with its pros and cons. 

Top 6 telehealth & telemedicine apps which are making a difference in the health industry

1. Maple telehealth app:

USP: The most popular one and the best telehealth app. It connects patients with doctors within 2 minutes.  

Pros: 

  • 24/7 access to doctors
  • Prescriptions
  • Sick notes
  • Portable medical records

Cons: 

  • ‘Symptom checker’ is missing 
  • Doctor visit fee varies according to time and day

Apple App Store Rating: 4.6/5

Google Play Store Rating: 4.7/5

2. Babylon by TELUS Health

USP: AI-enabled chat-style symptom checker. 

Pros: 

  • Fixed fee 
  • AI-enabled chat-style symptom checker 
  • Save clinical records

Cons: 

  • Set hours of access
  • Scheduled appointments only
  • Video mandatory on every visit

Apple App Store Rating: 3.9/5 

Google Play Store Rating: 4.4/5

3. Akira by TELUS Health

USP: It accommodates psychiatrists to treat mental health issues too.

Pros: 

  • Top-rated telehealth app 
  • Treat a wide array of mild medical issues 
  • Users can access dietitians and mental health specialists 
  • Encrypted conversation 
  • Referrals for lab tests and specialists 

Cons: 

  • ‘Symptom checker’ is missing 

Apple App Store Rating: 4.9/5 

Google Play Store Rating: 4.8/5

 4. Ask a Doctor:

USP: It offers the simplest app UI. 

Pros: 

  • The easiest way to ask questions to doctors 

Cons: 

  • No live doctor visit 
  • No prescription
  • No medical notes
  • No health record-keeping options 

Apple App Store Rating: 3.7/5 

Google Play Store Rating: 3.8/5

5. Dialogue:

USP: Can treat all kinds of health issues including dermatologic infections, thyroid issues, common mental health issues, gastric issues, eye issues and asymptomatic sexual health

Pros: 

  • Instant call with a healthcare provider 
  • Talk to a doctor via text, call, video 
  • Easy follow-up appointments 
  • Clean and appealing UI of the app 
  • Referrals to in-person specialists

Cons: 

  • Many users complained about a poor mental health treatment 
  • Inconsistent quality with service 

Apple App Store Rating: 4.7/5 

Google Play Store Rating: 4.7/5

6. Livecare ConnectM:

USP: You can store all your medical files on their server and also control who can see that records. 

Pros: 

  • Health tracker 
  • High definition video calls 
  • Secure messaging without revealing the phone number 

Cons: 

  • Poor app UI 
  • A more doctor-centric app rather than patient-centric 
  • Only iOS app 

Apple App Store Rating: 3.7/5

Why should you consider telehealth apps? 

You should opt for a telehealth app if, 

  • You are going through just a mild health issue. (In case of a health emergency, visit the nearest hospital.) 
  • You want to avoid the high cost of urgent care. 
  • You need to see doctors on weekends or on national holidays. 
  • You hate to wait in the waiting room. 
  • You want to rest at home rather than travelling to the doctor for mild symptoms. 

Do Canadians need to pay for televisit with a doctor? 

It depends on the province where you are living. 

Because, only Ontario and British Columbia are the two Canadian provinces where the televisit is covered by the government health plan - OHIP in Ontario and MSP in B.C. 

Meaning, you don’t have to pay for televisit with a doctor if you are living in Ontario and B.C. 

People from the other provinces need to pay a fee for televisit which ranges between $50 to $70 with an additional fee for follow-ups. 

A few telemedicine apps like Maple charge a bit higher for televisits on weekends and after midnight. 

How do you get a prescription prescribed by a doctor during televisit? 

Once a doctor writes the e-prescription, the app shows you all nearby pharmacies. 

Here, you need to choose your preferred pharmacy.

Now, you can go to that pharmacy and pick up your prescription or select a home-delivery option. 

How to prepare for the televisit? 

Televisit with a doctor might be a new experience for you. So, here are a few tips to get everything out of your televisit with a doctor. 

Before the Call: 

  • Keep Mobile’s Front Camera at Eye Level 

Look directly at the mobile’s front camera, not at the doctor’s face on the screen. 

  • Be On-Time 

Be conscious of the app notification that reminds you about your call with the doctor. 

  • Be Prepared 

Keep your medical history in mind or on paper. Also, keep all diagnosis test reports stored in a mobile phone to easily share it with the doctor if needed. 

During the Call:

  • Expect Some Lag Time 

Leave a few seconds between the doctor's last word and when you begin speaking again. 

  • Asked for Post-Visit Actions 

Ask about follow-up visits and prescriptions. 

  • Asked for Sick Note or Medical Note 

If needed, you can ask for a sick note. The doctor can provide it digitally. 

Editor’s Tip to Save Money With Telehealth App 

Sometimes the top telehealth apps seem an expensive choice if we only consider their one-time televisit fee. So, I would suggest buying the family subscription plan for the televisits. It costs just around $50/month and supports up to 50 visits for any family member in a year.

If you want to develop one such similar telemedicine app, check out our white-label telemedicine app that costs just $20000.