{"id":24821,"date":"2020-09-02T01:41:08","date_gmt":"2020-09-01T20:11:08","guid":{"rendered":"https:\/\/www.syscreations.ca\/?p=24821"},"modified":"2021-10-11T06:04:05","modified_gmt":"2021-10-11T06:04:05","slug":"microsoft-365-business-voice-vs-zoom-phone-system","status":"publish","type":"post","link":"https:\/\/www.syscreations.ca\/blog\/microsoft-365-business-voice-vs-zoom-phone-system\/","title":{"rendered":"Microsoft 365 Business Voice vs Zoom Phone System: Best VoIP Phone System in Canada"},"content":{"rendered":"\n<p><span style=\"font-weight: 400; color: #000000;\">That\u2019s how you talk to your friends, not to clients and customers!<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-24822\" style=\"width: 40%; height: 40%;\" src=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2020\/09\/image3.gif\" alt=\"\" width=\"400\" height=\"275\"><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">I last week had a discussion with the company manager who was planning to upgrade the landline system to the VoIP phone system.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">Upon asking, she said low cost, connection anywhere, high sound quality, and simple conference calls are the top advantages making her switch to a cloud phone system or VoIP.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">However, she had queries related to the best VoIP phone system, VoIP setup and existing phone number transfer.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">If you have the same queries, the following is the 3 -minute long answer.<\/span><\/p>\n<h1><span style=\"color: #000000; font-size: x-large;\"><b>Microsoft 365 Business Voice vs Zoom Phone System &#8211; Which one is the best VoIP phone system?<\/b><\/span><\/h1>\n<p><span style=\"font-weight: 400; color: #000000;\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-24823\" style=\"width: 40%; height: 40%;\" src=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2020\/09\/gifgit.gif\" alt=\"\" width=\"100%\" height=\"100%\"><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">That\u2019s why choose \u2018profitable\u2019, not \u2018favourite\u2019!<\/span><\/p>\n<h2><span style=\"color: #000000;\"><b>1. Microsoft 365 Business Voice &#8211; A Cloud Phone Solution From Microsoft<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #000000;\">Launched in 2019, Microsoft 365 Business Voice is part of the Office 365 suite.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">Specifically, it is part of Microsoft Teams.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">Meaning, you get other Office 365 applications along with Microsoft Cloud Phone Solution.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">You also get Microsoft Cloud Phone Solution integrated with Microsoft Teams for text, voice and video chat functions.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">Because of the useful integration with the Office 365 ecosystem, the VoIP solution from Microsoft is not just a phone system, but a full-fledged collaboration tool.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><b>Top Features:<\/b><\/span><\/h3>\n\n<ul>\n<li><span style=\"color: #000000;\"><b>Call transfer and call queuing:<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Quickly transfer calls and put callers in a queue with the greeting message<\/span><b>.<\/b><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Legacy number migration:<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Easily port in your old phone numbers to the new Microsoft 365 Business Voice.<\/span><b><\/b><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>A single app for all communications<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">Talk to stakeholders through video calls, voice calls, and chat from single Microsoft Teams App.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Next level of collaboration<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">Contacts, Calendar and Outlook are linked with Microsoft Teams. You can even use Word, Excel, and Powerpoint within calls.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Multiple device support<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">You can make a call from a single phone number using a mobile phone, computer, and desk phone.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><b>Pricing:<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400; color: #000000;\">Please note that Microsoft Business Voice requires Microsoft 365 subscription which comes with Microsoft Teams. In any case, Business Voice cannot be used standalone.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Microsoft 365 Business Basic + Business Voice &#8211; CAD $28.90 user\/month<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Microsoft 365 Business Standard + Business Voice &#8211; CAD $38.40 user\/month<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Microsoft 365 Business Premium + Business Voice &#8211; CAD $48.10 user\/month<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">For more details, you can visit the <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.microsoft.com\/en-ca\/microsoft-365\/business\/business-voice\/plans-and-pricing\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">official website<\/span><\/a><\/span><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">Before moving to the Zoom Phone System, I would like to add that this pricing includes only 3000 minutes of calls within the USA and Canada. Any additional minute will be charged separately.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">This is the only reason I don\u2019t suggest Business Voice if you intend to use it for sales and customer service.<\/span><\/p>\n<h2><span style=\"color: #000000;\"><b>2. Zoom Phone System<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #000000;\">Originally launched in April 2019, Zoom Phone or Zoom Phone System is yet another best cloud-based business phone system.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">It turns Zoom &#8211; a video conferencing platform &#8211; to a feature-packed collaboration tool.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">The two major advantages of the Zoom Phone System are low cost and easy to use.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><b>Top Features:<\/b><\/span><\/h3>\n\n<ul>\n<li><span style=\"color: #000000;\"><b>Zoom mobile app and desktop app<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">A single feature-packed mobile and desktop app for video, call, meetings and chat.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Call transfer and forwarding<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">Easily route calls to anyone with blind transfer capabilities. Furthermore, redirect calls to other users and phone numbers based on call handling rules, automatically.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Listen (Monitor)<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">An authorized user can silently listen or monitor the ongoing call.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Call recording and hand over<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">It supports full-time call recording and transcriptions. It also allows a supervisor who is monitoring an ongoing call to hand over the conversation.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><b>Third-Party Integration<\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #000000;\">You can integrate the Zoom Phone System with many popular productivity and project management tools.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><b>Pricing:<\/b><\/span><\/h3>\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">It offers three different plans.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">US and Canada Metered ( Pay As You Go) &#8211; $120\/year\/user<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">US and Canada Unlimited (Unlimited Regional Calling) &#8211; $180\/year\/user<\/span><\/li>\n<li><span style=\"color: #000000;\"><b><span style=\"font-weight: 400;\">Pro Global Select (Local Calling in 40+ Countries) &#8211; $240\/year\/user <\/span><\/b><\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><b>What\u2019s the verdict?<\/b><\/span><\/h3>\n\n<p><span style=\"color: #000000;\"><img loading=\"lazy\" class=\"aligncenter  wp-image-24824\" style=\"width: 40%; height: 40%;\" src=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2020\/09\/gifgit-3.gif\" alt=\"\" width=\"268\" height=\"149\"><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">If this is how you\u2019re feeling right now, the following table will lead you to the right decision.<\/span><\/p>\n<center><table border=\"1px\">\n<tbody>\n<tr style=\"background: black; color: white;\">\n<td><\/td>\n<td style=\"padding-left: 9px; padding-right: 9px;\"><span style=\"background: black; color: white;\"><b>Microsoft 365 Business Voice<\/b><\/span><\/td>\n<td style=\"padding-left: 9px; padding-right: 9px;\"><span style=\"background: black; color: white;\"><b>Zoom Phone System<\/b><\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">Cost of ownership<\/span><\/td>\n<td><center>\u274c<\/center><\/td>\n<td><center>\u2713<\/center><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">Calling features<\/span><\/td>\n<td><center>\u274c<\/center><\/td>\n<td><center>\u2713<\/center><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">Collaboration features<\/span><\/td>\n<td><center>\u2713<\/center><\/td>\n<td><center>\u274c<\/center><\/td>\n<\/tr>\n<tr>\n<td style=\"padding-right: 9px;\"><span style=\"font-weight: 400; color: #000000;\">Reliant more on Microsoft Office 365<\/span><\/td>\n<td><center>\u2713<\/center><\/td>\n<td><center>\u274c<\/center><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">Reliant more on other tools<\/span><\/td>\n<td><center>\u274c<\/center><\/td>\n<td><center>\u2713<\/center><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">For internal use<\/span><\/td>\n<td><center>\u2713<\/center><\/td>\n<td><center>\u274c<\/center><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400; color: #000000;\">For sales and customer support<\/span><\/td>\n<td><center>\u274c<\/center><\/td>\n<td><center>\u2713<\/center><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/br><\/center>\n\n<p><span style=\" color: #000000;\">If you are still confused, you can connect with me by filling out the following form.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #000000;\">In case, you are wondering about our process to set up a VoIP solution, (Taking Microsoft as the reference here)<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Configure Microsoft Phone System<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Configure DID and phone lines<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Test internal phone system with DID and dummy numbers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Port phone numbers to Microsoft<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Completely integrated phone system with Teams<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400; color: #000000;\">On a concluding note, I would like to share 2 case studies with you.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.syscreations.ca\/voip-for-healthcare\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">How a Pharmacy Handled Growing VoIP Demand Without Extending VoIP Budget?<\/span><\/span><\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.syscreations.ca\/voip-alternative\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">How Does a Travel Company Manage Business Calls From Office 365?<\/span><\/span><\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>That\u2019s how you talk to your friends, not to clients and customers! I last week had a discussion with the company manager who was planning to upgrade the landline system to the VoIP phone system. Upon asking, she said low cost, connection anywhere, high sound quality, and simple conference calls are the top advantages making [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":24843,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Teams Phone vs Zoom Phone: Practical Points Compared<\/title>\n<meta name=\"description\" content=\"A detailed comparison between Microsoft 365 Business Voice vs Zoom Phone to select the best cloud or VoIP phone system in Canada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.syscreations.ca\/blog\/microsoft-365-business-voice-vs-zoom-phone-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Vs Zoom!\" \/>\n<meta property=\"og:description\" content=\"Winner is unexpected - for VoIP!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.syscreations.ca\/blog\/microsoft-365-business-voice-vs-zoom-phone-system\/\" \/>\n<meta property=\"og:site_name\" content=\"SyS Creations - IT Management, Compliance &amp; 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