{"id":24962,"date":"2020-09-09T22:44:50","date_gmt":"2020-09-09T17:14:50","guid":{"rendered":"https:\/\/www.syscreations.ca\/?p=24962"},"modified":"2020-12-18T17:13:30","modified_gmt":"2020-12-18T17:13:30","slug":"customer-experience-strategies-summit-2020","status":"publish","type":"post","link":"https:\/\/www.syscreations.ca\/blog\/customer-experience-strategies-summit-2020\/","title":{"rendered":"CX Case Studies of Disney, BMO and American Express That Are Going to Be Discussed in Customer Experience Strategies Summit 2020"},"content":{"rendered":"\n

A flagship summit aiming customer experience strategies for nine years straight!<\/span><\/p>\n

This only shows the significance of the customer experience when people have multiple options for every product or service.<\/span><\/p>\n

About Customer Experience Strategies Summit 2020 or CXS 2020<\/b><\/span><\/h1>\n\n

It is the largest and longest CX event in Canada. (But now since it goes virtual, you can access it from anywhere in the world between October 14-16, 2020.)<\/span><\/p>\n

At Customer Experience Strategies Summit 2020, the most talented CX thought leaders from different industries and market verticals gather and share their customer experience related knowledge with real-life examples.<\/span><\/p>\n

The CXS 2020 is exclusively designed to provide participants with the latest tools, technologies and tactics to step up their customer experience game.<\/span><\/p>\n

With the knowledge gained from Customer Experience Strategies Summit 2020, participants can solve the most challenging issues related to customer service and experience.<\/span><\/p>\n

The Major Highlight of Customer Experience Strategies Summit 2020 (CXS 2020)<\/b><\/span><\/h2>\n

Well-versed speakers will reveal how top companies across the world plan and leverage customer experience strategies.<\/span><\/p>\n

They will share the CX case studies of top companies such as The Walt Disney Company, BMO and American Express.<\/span><\/p>\n

Indeed, this session will be insanely useful!<\/span><\/p>\n

But, what if you\u2019re not attending CXS 2020?<\/b><\/span><\/h2>\n

Don\u2019t worry. Here we are sharing the CX case studies of The Walt Disney Company, BMO and American Express.<\/span><\/p>\n

In case you\u2019re wondering,<\/span><\/p>\n

We\u2019re a modern full-fledged IT company that practices revolutionary technologies that top companies are using for remarkable customer experience.<\/span><\/p>\n

So, let\u2019s first start with the BMO case study (because the technology they are using is our favourite, and users\u2019 too!)<\/span><\/p>\n

1. BMO Case Study:<\/b><\/span><\/h3>\n\n

Bank of Montreal – North America\u2019s 8th largest bank by assets – has been adopting technologies on a large scale and always been on the forefront for innovations.<\/span><\/p>\n

They have launched the first Robo Advisor product in Canada and recently <\/span>tied up with Google<\/span><\/a><\/span> to roll out mobile-first bank accounts.<\/span><\/span><\/p>\n

Their business practice that revolves around technologies is reflecting on their customer experience strategy.<\/span><\/p>\n

For users to get answers to their banking-related questions within seconds, BMO has launched a conversational banking assistant named BMO Bolt.<\/span><\/p>\n

BMO Bolt allows users to get instant answers to their queries using Facebook Messenger and Twitter.<\/span><\/p>\n\n

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Understand the CX strategy here: Users are using the most groundbreaking technology – chatbot – using the most straightforward channels – Facebook and Twitter!<\/span><\/p>\n

How do we help you provide a customer experience like BMO?<\/b><\/span><\/h2>\n

The underlying technologies used to develop a chatbot are machine learning, artificial intelligence and natural language processing.<\/span><\/p>\n

We accommodate dedicated chatbot developers who can develop a custom chatbot that answers questions of your users into native English like a real human but within seconds.<\/span><\/p>\n\n

Develop Chatbot like BMO Bolt<\/span><\/a><\/center>\n\n

2. The Walt Disney Company Case Study:<\/b><\/span><\/h3>\n\n

The Walt Disney Company case study for customer experience is the most complex one.<\/span><\/p>\n

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But we\u2019re simplifying it with only necessary information.<\/span><\/p>\n

The Walt Disney Company offers a memorable user experience with,<\/span><\/p>\n