{"id":26016,"date":"2020-12-16T18:01:56","date_gmt":"2020-12-16T18:01:56","guid":{"rendered":"https:\/\/www.syscreations.ca\/blog\/?p=26016"},"modified":"2021-10-23T09:32:53","modified_gmt":"2021-10-23T09:32:53","slug":"otn-telemedicine-checklist","status":"publish","type":"post","link":"https:\/\/www.syscreations.ca\/blog\/otn-telemedicine-checklist\/","title":{"rendered":"Wondering What It Takes to Be OTN-Approved Telemedicine Vendor? &#8211; Here Is a Checklist"},"content":{"rendered":"\n<p><span style=\"font-weight: 400; color: #000000;\">The Ontario Telemedicine Network (OTN) is the largest network of telemedicine in the world.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">It has nearly 600 members that include all public hospitals, family health teams, clinics, physician offices, nursing stations, medical and nursing schools, professional organizations, community care access centres, <\/span><a style=\"color: #000000;\" href=\"https:\/\/en.wikipedia.org\/wiki\/Local_Health_Integration_Network\"><span style=\"font-weight: 400;\">LHIN<\/span><\/a><span style=\"font-weight: 400;\"> offices, first nations communities, long-term care homes, and educational facilities.&nbsp;<\/span><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">The following is what OTN has achieved in 2018-2019.&nbsp;<\/span><\/p>\n\n\n\n<center><img loading=\"lazy\" class=\"aligncenter size-full wp-image-25527\" style=\"width: 80%; height: 80%;\" src=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2020\/12\/image1-1.png\" alt=\"\" width=\"100%\" height=\"100%\"><\/center>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">The OTN has listed out some basic technical, privacy and security requirements for all telemedicine solutions or apps.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">For telemedicine vendors like you, it is advisable to be OTN-approved to work with the members of the OTN. This will eventually help your product gain more visibility in the market.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">But the question is, how to be OTN-approved?&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">Well, you simply need to ensure that your telemedicine app is adhering to all requirements listed out by Ontario Telemedicine Network.&nbsp;<\/span><\/p>\n\n\n\n<p><strong>Our other useful resources you should check out:<\/strong> <\/p>\n\n\n\n<ul><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/healthcare-app-security\/\" target=\"_blank\" rel=\"noreferrer noopener\">How do we measure the security of healthcare apps?<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/why-healthcare-startups-require-app\/\">Why should healthcare startups invest in mobile apps?<\/a>  <\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/digital-pharmacy-startup\/\">How to start a digital pharmacy startup-like Capsule?<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/why-hire-healthcare-compliance-consultants\/\">Why should you hire a healthcare compliance consultant?<\/a> <\/strong><\/li><\/ul>\n\n\n\n<h1><span style=\"color: #000000; font-size: x-large;\"><b>Be Ontario Telemedicine Network (OTN) &#8211; Approved Telemedicine Vendor: A Checklist<\/b><\/span><\/h1>\n\n\n\n<h3><span style=\"color: #000000;\"><b>1) <u><span style=\"color:#7b68ee\" class=\"has-inline-color\">General Virtual Visits Requirements<\/span><\/u><\/b><\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">\u274f Provide patients and their caregivers with secure access to virtual visit services.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Allow clinical users to determine when a virtual visit is complete.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f To meet clinical, record keeping or reporting obligations, capture details about a televisit. That details should include event ID, start &amp; end date and time, clinical documentation or notes, and any image shared by patients during the call.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Transfer virtual visit information electronically to a medical or hospital record.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Provide technical support to healthcare centres using your platform.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Enable authorized users to access and extract data for reporting purposes.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Notify the patient when the service is unavailable.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Provide integration with Point of Service systems.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Verify patients\u2019 health card numbers automatically.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f It should support Canadian English and Canadian French languages.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<h3><span style=\"color: #000000;\"><b>2) <u><span style=\"color:#7b68ee\" class=\"has-inline-color\">Privacy and Security Requirements<\/span><\/u><\/b><\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">\u274f Document the common practices you are following to handle and protect the personal and health information of patients.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f You should have a dedicated Chief Privacy Officer in place to ensure privacy on a large scale.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f You should be equipped with a privacy and security program that includes policies and procedures.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The privacy policy must include rules governing the data collection, usage, disclosure, disposal, breach management, disaster recovery and business continuity.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be mechanisms to encrypt and safeguard personal health information.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">\u274f Carry out a <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.syscreations.ca\/why-pia-tra\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Privacy Impact Assessment<\/span><\/a><\/span><span style=\"font-weight: 400;\"> (PIA) and provide its summary.&nbsp;<\/span><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Carry out a Threat Risk Assessment (TRA) and provide its summary.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Carry out periodic vulnerability assessment scans.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Carry out periodic penetration tests.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The vendor should ensure physical security to the data.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The vendor should control and monitor access to data and identity.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Make sure the data is stored by all systems located in Canada only.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Notify the users if the data is being transferred outside Canada.&nbsp;<\/span><\/p>\n\n\n\n<h3><span style=\"color: #000000;\"><b>3) <u><span style=\"color:#7b68ee\" class=\"has-inline-color\">Video Visit Solution Requirements<\/span><\/u><\/b><\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">\u274f The telemedicine solution must allocate a new unique event ID to each video visit.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The telemedicine solution must facilitate the users to schedule the video visit on any future date and time.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The telemedicine solution must facilitate the users to talk to a doctor on an immediate basis without scheduling an appointment.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The telemedicine solution must enable one-on-one meetings between the doctor and patient and multi-point visits between a doctor and more than one patient.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f At a minimum, the telemedicine platform must support a minimum resolution of 448p and a minimum frame rate of 15fps.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be features for clinical users to manage virtual visits. These features should include initiating visits, managing participant access,&nbsp; disabling features such as video recording, transcripts, and file transfer.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be a feature for clinical users that lets them invite a guest user into a video visit.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be a feature that allows clinical users to share files and documents.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be a mechanism that prevents unauthorized entry into the ongoing video call.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Recommended encryption standards include H323 (H.235 for H.323 media encryption, AES),&nbsp; SIP (DTLS SRTP, TLS 1.2 or higher)&nbsp; and WebRTC (DTLS SRTP).&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be a feature called \u2018virtual waiting room\u2019 that allows clinical users to create a waiting list of the patients for video visits.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The solution should provide a visual indicator to all participants in case of poor video quality.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be an audio-only option as well for communication.&nbsp;<\/span><\/p>\n\n\n\n<h3><span style=\"color: #000000;\"><b>4) <u><span style=\"color:#7b68ee\" class=\"has-inline-color\">Secure Messaging Requirements<\/span><\/u><\/b><\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">\u274f There should be security measures in place to protect the messages exchanged between the patient and doctor.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The telemedicine app should assign a unique ID to all secure messaging transactions.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The solution must make sure that a secure messaging service is only accessible by authorized users.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The telehealth solution must provide notifications for new visit requests,&nbsp; accepted visits, cancelled visits and completed visits.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Both caregivers and patients should be able to send files and documents to the users through the chat window.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f The clinical users or doctors should also be able to initiate the chat.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Other clinical users can read and reply in an already initialized secure messaging.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f There should be a feature for clinical users to flag the user messages as urgent.&nbsp;<\/span><\/p>\n\n\n\n<h3><span style=\"color: #000000;\"><b>5) <u><span style=\"color:#7b68ee\" class=\"has-inline-color\">Virtual Visits Data Requirements<\/span><\/u><\/b><\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">Telemedicine solutions must capture the following information.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Event ID<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Organizations ID&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Telemedicine Solution ID<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Event Details such as event start date,&nbsp; event start time,&nbsp; event end date,&nbsp; event end time.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Event Type&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Clinical User Information (first name, last name)<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Clinical User Location (postal code)<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">\u274f Patient Location (postal code)<\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">You can explore more about these requirements in this official <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/otn.ca\/wp-content\/uploads\/2020\/03\/virtual-visits-solution-standard1-1-1-1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">PDF<\/span><\/a><\/span><span style=\"font-weight: 400;\"> published by OTN.&nbsp;<\/span><\/span><\/p>\n\n\n\n<h2><span style=\"color: #000000;\"><b>There are 50+ requirements. And 20 hours for each costs 1000 Hours. We can do it for you within 200 hours!&nbsp;<\/b><\/span><\/h2>\n\n\n\n<p><span style=\"color: #000000;\">Yes, within 200 hours! And we are claiming this so confidently as <\/span><b>we\u2019ve already achieved it<\/b><span style=\"font-weight: 400;\"> in less than 200 hours for our own telemedicine platform.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #000000;\">We are a healthcare-focused IT company and with technical experts and legal consultants, we are bridging the gap between healthcare products and healthcare compliances.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Be it federal law such as PIPEDA and HIPAA, provincial law such as PHIPA, or any requirements suggested by individual regulatory bodies, <\/span><b>we ease assessment, implementation and audit<\/b><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">On a concluding note, we would like to share a <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.syscreations.ca\/healthcare-app-regulations-canada\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">case study<\/span><\/a><\/span><span style=\"font-weight: 400;\"> that describes how we helped a development firm to <\/span><b>fill 47 security gaps in a healthcare app to be HIPAA compliant<\/b><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Ontario Telemedicine Network (OTN) is the largest network of telemedicine in the world.&nbsp; It has nearly 600 members that include all public hospitals, family health teams, clinics, physician offices, nursing stations, medical and nursing schools, professional organizations, community care access centres, LHIN offices, first nations communities, long-term care homes, and educational facilities.&nbsp; The following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Checklist to Be an OTN-Approved Telemedicine Vendor<\/title>\n<meta name=\"description\" content=\"The Ontario Telemedicine Network has listed out technical, privacy and security requirements for all telemedicine solutions. 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