{"id":27383,"date":"2021-06-04T11:47:45","date_gmt":"2021-06-04T11:47:45","guid":{"rendered":"https:\/\/www.syscreations.ca\/blog\/?p=27383"},"modified":"2021-10-21T09:25:53","modified_gmt":"2021-10-21T09:25:53","slug":"telemedicine-for-pharmacies","status":"publish","type":"post","link":"https:\/\/www.syscreations.ca\/blog\/telemedicine-for-pharmacies\/","title":{"rendered":"Telemedicine Guide for Pharmacies: Use Cases, Workflows, Platform, Compliance, Kroll Integration"},"content":{"rendered":"\n<p><strong>Dear pharmacists,&nbsp;<\/strong><\/p>\n\n\n\n<p>A few entrepreneurs are giving inescapable choices to patients with their game-changing healthcare solutions such as <strong>telemedicine platforms and medicine delivery apps<\/strong>.<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">They are even taking this to a new level by combining telemedicine and medicine delivery apps and building a super healthcare platform.&nbsp;<\/span><\/p>\n\n\n\n<p>Due to such a convenient and accessible platform, patients or consumers simply <strong>avoid visiting a pharmacy<\/strong>. (You must have already experienced it!)&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Thus, it is urgent than ever to keep up with healthcare entrepreneurs and ever-evolving consumer patterns to survive in the market which you used to dominate or have already been dominating.&nbsp;<\/span><\/p>\n\n\n\n<p>We deal with telemedicine and online pharmacy solutions every day. <span style=\"color:#7b68ee\" class=\"has-inline-color\">We can help you to be equipped with the right tools and technologies to retain your customers and attract new customers.<\/span>&nbsp;&nbsp;<\/p>\n\n\n\n<p>But let us first help you gain confidence by sharing some of the Canadian pharmacies already running telemedicine programs.&nbsp;<\/p>\n\n\n\n<p><strong>Our other useful healthcare IT resources:<\/strong><\/p>\n\n\n\n<ul><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/hospital-at-home\/\" target=\"_blank\" rel=\"noreferrer noopener\">What is a hospital at home and which technologies it requires?<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/telemedicine-for-optometrists\/\" target=\"_blank\" rel=\"noreferrer noopener\">Telemedicine for eye care<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/meditation-app-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to build an app like Calm in Canada?<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.syscreations.ca\/blog\/healthcare-app-monetization\/\" target=\"_blank\" rel=\"noreferrer noopener\">How free healthcare apps make money?<\/a><\/strong><\/li><\/ul>\n\n\n\n<h2><strong>These Canadian pharmacies already running telemedicine programs&nbsp;<\/strong><\/h2>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">Guardian and IDA&nbsp;<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Guardian and IDA pharmacy is running a telemedicine program with the collaboration of Gotodoctor.ca and Tia Health.&nbsp;<\/p>\n\n\n\n<p>With this partnership, it allows their consumers to get convenient access to a doctor. Pharmacists can also be in virtual call with the doctor to create the best care plan for patients remotely.&nbsp;<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">Pharmacy BC&nbsp;<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Pharmacy BC has implemented a telemedicine system with the help of Tia Health and CloudMD.&nbsp;<\/p>\n\n\n\n<p>Using telemedicine infrastructure, it brings clinical expertise of pharmacists, nurses and physicians under one virtual roof and lets patients receive quality care remotely.&nbsp;<\/p>\n\n\n\n<p>Pharmacy BC has built \u2018Pharmacy Studio\u2019 at its pharmacy stores where trained nursing staff are onsite to provide first-hand support to the patients and let them interact with the physicians via video call.&nbsp;<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">London Drugs Pharmacy&nbsp;<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>London Drugs Pharmacy is providing telemedicine service from its selected stores and online from patients\u2019 homes. Its telemedicine program is powered by Medimap.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">There are many more pharmacies in Canada that have already understood the fact that telemedicine is the future of healthcare and giving medical consultation &amp; drugs from the same place is a new business recipe for pharmacies.&nbsp;<\/span><\/p>\n\n\n\n<p>Moving forward, now let\u2019s discuss different ways pharmacies can use a telemedicine platform to address the exact clinical needs of the patients while securing business.&nbsp;<\/p>\n\n\n\n<h1><strong>Telemedicine for pharmacies: Use cases<\/strong>&nbsp;<\/h1>\n\n\n\n<p>Telemedicine has evolved greatly. It is now not only limited to video calling between patients and providers.&nbsp;<\/p>\n\n\n\n<p>In fact, it is a 360-degree care solution from <strong>symptom checker to appointment booking, medical consultation, ePrescription and medicine delivery.<\/strong>&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">A robust telemedicine platform is armed with features that can streamline several complex clinical workflows.&nbsp;<\/span><\/p>\n\n\n\n<p>Be it pharmacies or hospitals or clinics, telemedicine has enough clinical values to offer all!&nbsp;<\/p>\n\n\n\n<p>Following are 3 major ways pharmacies can use telemedicine.&nbsp;<\/p>\n\n\n\n<p><strong>1. <span style=\"color:#dd0055\" class=\"has-inline-color\">In-store telemedicine service<\/span><\/strong><\/p>\n\n\n\n<p>Pharmacies can set up <strong>floor-standing kiosks<\/strong> with touch screens and keyboard functions where patients can walk in and have a virtual medical consultation with the physicians.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">For patients unable to navigate telemedicine tech, there should be pharmacy staff to help patients book and join virtual medical visits with the physician.&nbsp;<\/span><\/p>\n\n\n\n<p>Pharmacies should also make sure to set up kiosks while keeping privacy at high priority.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh6.googleusercontent.com\/PLhUiMbwUTjqduUayM1mZIfY5bgu2LWouaxLsTM2eSoBTvIflRER8wPypSHR-fy89yFDFrsw_TAiGn9NJU32bVCJ0hr5ZYUuXD3w5PJ_eI6-t3M7PTSPd8FSKtPCzS4fXrbMuuzY\" alt=\"\"\/><\/figure>\n\n\n\n<p>In the initial stage, pharmacies don\u2019t require any professional kiosk. An iPad with headphones can work best in most cases.&nbsp;<\/p>\n\n\n\n<p><strong>Here is its workflow:<\/strong>&nbsp;<\/p>\n\n\n\n<p>A patient walks into a pharmacy. &gt;&gt; He virtually talks to a physician. &gt;&gt; Physician writes the ePrescription. &gt;&gt; Pharmacy receives a prescription on its Kroll system as it is integrated. &gt;&gt; A pharmacy fills the prescription. &gt;&gt; A patient collects it from the front counter and leaves the pharmacy.&nbsp;<\/p>\n\n\n\n<p><strong>Outcome:&nbsp;<\/strong><\/p>\n\n\n\n<p>A patient receives both <strong>medical consultation and medicines<\/strong> from the same place.&nbsp;<\/p>\n\n\n\n<p><strong>2. <span style=\"color:#dd0055\" class=\"has-inline-color\">Home-based telemedicine<\/span>&nbsp;<\/strong><\/p>\n\n\n\n<p>A pharmacy can allow patients to have a virtual medical consultation with physicians using its telemedicine mobile or web-based solution.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Here is its workflow:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>Patient books an appointment. &gt;&gt; He has a video call with a physician. &gt;&gt; Physician writes the ePrescription. &gt;&gt; Patient selects doorstep delivery of medicines. &gt;&gt; Pharmacy receives a prescription on its Kroll system. &gt;&gt; Pharmacy fills a prescription and delivers it to the doorstep of a patient.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Outcome:&nbsp;<\/strong><\/p>\n\n\n\n<p>A patient is able to talk to a physician and receive medicines <strong>without stepping out of home<\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>3. <span style=\"color:#dd0055\" class=\"has-inline-color\">Medication consultation<\/span><\/strong><\/p>\n\n\n\n<p>For pharmacies, it is crucial to offer a good experience to patients by solving all their doubts rapidly and in an engaging way.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Patients generally have several questions about their medication plan. So, by letting them talk to a pharmacist and get answers to their questions from their smartphone, pharmacy stores can establish a long-term relationship with patients.<\/span><\/p>\n\n\n\n<p>With custom <strong>referral features<\/strong> integrated into a telemedicine solution for pharmacies, eligible pharmacists can even refer a patient to a doctor for more specialized care.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2><strong>Without Kroll integration, telemedicine for pharmacy platform is almost useless<\/strong>&nbsp;<\/h2>\n\n\n\n<p>To leverage a telemedicine platform at its full potential, you must integrate the <strong>Kroll pharmacy management solution<\/strong> with your telemedicine platform.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Our healthcare IT team has discovered that Kroll integration with a telemedicine platform results in almost 80% faster and accurate prescription processing and fulfilment.&nbsp;<\/span><\/p>\n\n\n\n<p>Thus, the result you can achieve with this simple integration is phenomenal.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">You can establish a secure link between your pharmacy management solution and telemedicine solution which allows you to share prescription, drug and patient data seamlessly across platforms.&nbsp;<\/span><\/p>\n\n\n\n<p>This ultimately facilitates you to serve your consumers in a better and well-organized way.&nbsp;<\/p>\n\n\n\n<p>To know more about Kroll integration, <a href=\"https:\/\/www.syscreations.ca\/blog\/kroll-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#7b68ee\" class=\"has-inline-color\"><u>read our dedicated blog<\/u><\/span><\/a>.&nbsp;<\/p>\n\n\n\n<h2><strong>A micro-guide to acquire the most suitable telemedicine platform within your budget&nbsp;<\/strong><\/h2>\n\n\n\n<p>You must have several doubts regarding a telemedicine solution acquisition as you can\u2019t figure out complexities around its technical and compliance aspect.&nbsp;<\/p>\n\n\n\n<p>So, with the help of our business analysts, we are listing out some useful tips.&nbsp;<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">Should you build or purchase a telemedicine platform?<\/span>&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>Building a custom telemedicine platform in North America costs more than <strong>$70000<\/strong>.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">However, a major benefit of building your own custom platform is that you can be able to address your all unique needs and clinical workflows as a custom platform is built from scratch and dedicatedly for you.<\/span>&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>If you want to only acquire a custom telemedicine platform but have a limited investment cap, we would suggest going for the <strong>MVP version<\/strong> of a telemedicine platform.&nbsp;<\/p>\n\n\n\n<p>An MVP version is equipped with only basic and useful features. Thus, it is very affordable.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Once you test it in the real market, you can add more features to it and make it a full-fledged platform while keeping the financial risk low.&nbsp;<\/span><\/p>\n\n\n\n<p>And if you want to acquire a full-fledged telemedicine platform with all the features but within your limited budget, a <strong>white-label telemedicine solution <\/strong>works best.&nbsp;<\/p>\n\n\n\n<p>A white-label platform is a ready-to-use platform that you can acquire without any change or after customizing its UI and adding more features.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">A white-label telemedicine platform is a&nbsp; \u2018value-for-money\u2019 IT product as it includes all useful, advanced and nice-to-have features, offers you full ownership and lets you customize it the way you want.<\/span>&nbsp;&nbsp;<\/p>\n\n\n\n<p>And most importantly, it does not cost you a bomb.&nbsp;<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">Should a telemedicine platform be compliant with data privacy laws?&nbsp;<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Yes, a telemedicine platform must be compliant with PIPEDA &#8211; a federal-level data privacy law &#8211; and privacy laws of the province where you are using that platform for clinical purposes.&nbsp;<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#dd0055\" class=\"has-inline-color\">What about the medical billing?&nbsp;<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Your telemedicine platform must have a built-in medical billing module. And that module must support three types of medical billing.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">First is <strong>OHIP\/AHCIP\/MSP<\/strong> billing. The second is <strong>private insurance billing<\/strong> and the last is <strong>billing for uninsured patients<\/strong>.&nbsp;<\/span><\/p>\n\n\n\n<p>For OHIP\/AHCIP\/MSP billing, you have to integrate a billing service provider such as Dr. Bill with a telemedicine platform to let providers claim reimbursement from MOH directly from the platform itself.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">For private insurance billing, you have to integrate Telus eClaims to let providers submit claims to private insurance companies directly from a telemedicine platform itself. <\/span><\/p>\n\n\n\n<p>And for billing uninsured patients, you have to <strong>integrate payment API <\/strong>such as PayPal or Stripe to let uninsured patients make payment using credit\/debit cards.&nbsp;<\/p>\n\n\n\n<h2><strong>Don\u2019t overburden yourself. We can offer you peace of mind with our telemedicine tech, business &amp; compliance expertise&nbsp;<\/strong><\/h2>\n\n\n\n<p>We are an<strong> Ontario-based<\/strong> healthcare-focused IT company &#8211; have been dealing with <strong>telemedicine tech, compliance and business for 7 years<\/strong>.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">With our healthcare developers, designers, business experts and compliance specialists, we are resourceful enough to build the best telemedicine solution for pharmacies Canadians have never used before.<\/span>&nbsp;<\/p>\n\n\n\n<p>We also have <strong>expertise with Kroll integration and EMR\/EHR integration<\/strong>.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">The reason, why we are always able to deliver success to our healthcare clients, is our on-ground knowledge of the Canadian healthcare system, clinical terms, protocols, billing structure and compliance requirements.<\/span>&nbsp;<\/p>\n\n\n\n<p>We strongly believe that we do not deliver any healthcare solution to our clients. <strong>We instead deliver peace of mind<\/strong> by solving all their telemedicine technical, business and compliance challenges.<br><\/p>\n\n\n\n<p>In addition to custom and MVP development of a telemedicine platform, we also offer a <strong>HIPAA\/PHIPA\/PIPEDA compliant white-label telemedicine solution<\/strong>.&nbsp;<\/p>\n\n\n\n<p>It is developed by Canadian local developers for Canadian healthcare providers to solve their specific clinical and administrative challenges.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Following are its real screenshots. We also provide its live demo in case you want to see the future of healthcare in real, in action!&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" src=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2020\/10\/GIF-2.gif\" alt=\"\" class=\"wp-image-27024\" width=\"224\" height=\"485\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Dear pharmacists,&nbsp; A few entrepreneurs are giving inescapable choices to patients with their game-changing healthcare solutions such as telemedicine platforms and medicine delivery apps. They are even taking this to a new level by combining telemedicine and medicine delivery apps and building a super healthcare platform.&nbsp; Due to such a convenient and accessible platform, patients [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":27384,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telemedicine App for Pharmacies: Use Cases, Workflows, Integrations<\/title>\n<meta name=\"description\" content=\"Explore our telemedicine for pharmacies solution or app, use cases, workflows, compliance requirements to start a telemedicine service in your pharmacy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.syscreations.ca\/blog\/telemedicine-for-pharmacies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telemedicine for Pharmacies\" \/>\n<meta property=\"og:description\" content=\"Use Cases, Workflows, Platform, Compliance, Kroll Integration\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.syscreations.ca\/blog\/telemedicine-for-pharmacies\/\" \/>\n<meta property=\"og:site_name\" content=\"SyS Creations - IT Management, Compliance &amp; 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