{"id":28856,"date":"2023-07-11T06:00:00","date_gmt":"2023-07-11T06:00:00","guid":{"rendered":"https:\/\/www.syscreations.ca\/blog\/?p=28856"},"modified":"2023-07-11T10:33:17","modified_gmt":"2023-07-11T10:33:17","slug":"pharmacy-ecommerce","status":"publish","type":"post","link":"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/","title":{"rendered":"Pharmacy eCommerce Integration: A Detailed Guide to Launch Your Own Pharmacy eCommerce Store in Canada"},"content":{"rendered":"\n<p>Boosted by the pandemic, pharmacy e-commerce is now an integral part of the Canadian healthcare system.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">The top factors that are driving the growth of online pharmacy eCommerce stores are consumer expectations, technological advancements, regulatory changes, and a surge in virtual care.<\/span><\/p>\n\n\n\n<p>Thus, this is the best opportunity for brick-and-mortar pharmacies to capitalize on emerging eCommerce trends in the pharma industry with a pharmacy eCommerce store.<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">In this blog, we will discuss everything you need to know to launch an online pharmacy store in Canada and pharmacy eCommerce integration with your already existing platform!&nbsp;<\/span><\/p>\n\n\n\n<h2><strong>What are the different types of pharmacy eCommerce?&nbsp;<\/strong><\/h2>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">The good news is that everyone involved in the entire pharma business chain now prefers online mediums.\u00a0<\/span><\/p>\n\n\n\n<p>Meaning, you have the flexibility to adopt multiple business models such as B2B, B2C, and D2C.<\/p>\n\n\n\n<p><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">1) B2B pharmacy eCommerce\u00a0<\/span><\/strong><\/p>\n\n\n\n<p>Under this model, you build an online store and connect retail pharmacies with manufacturers or suppliers to directly place orders and receive deliveries.\u00a0<\/p>\n\n\n\n<p>Your part here is to fulfill orders with your delivery executives. If you are a manufacturer or supplier, you can also build a B2B pharmacy store and accept bulk orders from retail pharmacies.<\/p>\n\n\n\n<p><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">2) B2C pharmacy eCommerce <\/span><\/strong>\u00a0<\/p>\n\n\n\n<p>Under this model, retail pharmacies build an online store and accept orders from their end-users. This is the most popular type of pharmacy eCommerce as there are multiple retail pharmacies and it enables retail pharmacies to connect with their end-users online.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">\u00a0<strong>3) D2C pharmacy eCommerce<\/strong><\/span>\u00a0<\/p>\n\n\n\n<p>Under this model, pharma manufacturers and suppliers build an online platform and sell their products directly to consumers.<\/p>\n\n\n\n<p>Since there is no involvement of retail pharmacies here, end-users receive pharma products and medicines very affordably.&nbsp;<\/p>\n\n\n\n<p><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">4) Pharmacy marketplace<\/span> <\/strong><\/p>\n\n\n\n<p>Under the marketplace model, different individual pharmacies register and list their services and products on your marketplace platform from where they receive new customers. <\/p>\n\n\n\n<p>They pay you a fixed commission on the revenue they make using your marketplace platform. <\/p>\n\n\n\n<h2><strong>Key considerations to keep in mind when building a robust pharmacy eCommerce platform<\/strong><\/h2>\n\n\n\n<ul><li><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">Choose the right eCommerce platform<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>It is critical for the success of your online pharmacy store. You should consider your business needs, budget, and technical expertise when choosing an eCommerce platform.<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">Implement a secure payment gateway<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Security is a top concern for online shoppers, especially when it comes to purchasing prescription drugs and medical supplies. You should integrate a secure payment gateway that ensures safe and reliable transactions for your customers.<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">Develop a robust inventory management system<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Managing inventory is a crucial aspect of running a successful online pharmacy store. You should invest in a robust inventory management system that enables you to keep track of your stock levels, manage product expiry dates, and automate reordering processes.<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">Implement effective marketing strategies<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Marketing is critical to attracting and retaining customers to your online pharmacy store. You should develop an effective marketing strategy that drives traffic to your website and increase sales.<\/p>\n\n\n\n<ul><li><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\">Comply with legal and regulatory requirements<\/span><\/strong><\/li><\/ul>\n\n\n\n<p>Online pharmacies are subject to various legal and regulatory requirements, including licensing, compliance with privacy laws, and adherence to pharmaceutical regulations. It&#8217;s essential to comply with these regulations to avoid legal and reputational risks and ensure customer trust.<\/p>\n\n\n\n<h1><strong><strong>The technical aspect of building a pharmacy eCommerce store or pharmacy eCommerce integration<\/strong>\u00a0<\/strong><\/h1>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Now, let\u2019s talk about the tricky part.&nbsp;<\/span><\/p>\n\n\n\n<p>When it comes to \u2018technically\u2019 achieving the pharmacy eCommerce store, you do have multiple options.&nbsp;<\/p>\n\n\n\n<p><strong>1) Custom mobile app<\/strong>&nbsp;<\/p>\n\n\n\n<p>You can consider building a custom mobile app to accept orders online. A mobile app ensures the highest level of customer satisfaction and experience due to its advanced features.&nbsp;<\/p>\n\n\n\n<p>Since the custom mobile app is dedicatedly developed for your pharmacy only, you can add personalized features around your business workflows and legal obligations.&nbsp;<\/p>\n\n\n\n<p><strong>2) Custom web app<\/strong><\/p>\n\n\n\n<p>A web app has features and UI the same as a mobile app but it runs on supported browsers.<\/p>\n\n\n\n<p>The major difference between a custom web app and a mobile app is seen in its development cost. A web app costs you around 30% less than the cost of building a mobile app.&nbsp;<\/p>\n\n\n\n<p>However, a web app cannot beat the customer experience a mobile app delivers!&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>3) Custom pharmacy website&nbsp;<\/strong><\/p>\n\n\n\n<p>A custom pharmacy website is a very affordable choice but it lacks advanced features like the web app and mobile app.&nbsp;<\/p>\n\n\n\n<p>However, since it is a custom website, you can customize it as per your requirements and business practice.&nbsp;<\/p>\n\n\n\n<p><strong>You must read: <a href=\"https:\/\/www.syscreations.ca\/blog\/build-pharmacy-website\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#7b68ee\" class=\"has-inline-color\"><u>Cost to build a website for pharmacy<\/u><\/span><\/a><\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>4) Shopify for pharmacy&nbsp;<\/strong><\/p>\n\n\n\n<p>You can use the Shopify platform or other similar platforms to build and launch your pharmacy eCommerce store.&nbsp;<\/p>\n\n\n\n<p>Shopify makes it very easy with pre-designed online store themes and features.&nbsp;<\/p>\n\n\n\n<p>However, the major limitation here is that you don\u2019t have flexibility and freedom as the existence of your online store relies on Shopify. Also, you have to pay a fee to Shopify.&nbsp;<\/p>\n\n\n\n<p><strong>5) Pharmacy eCommerce integration&nbsp;<\/strong><\/p>\n\n\n\n<p>If you already have a digital solution for your pharmacy and now want to launch eCommerce services, you can build a pharmacy eCommerce store and integrate it with your existing digital solution.&nbsp;<\/p>\n\n\n\n<h2><strong>Different APIs that are a crucial part of online pharmacy store&nbsp;<\/strong><\/h2>\n\n\n\n<p>To achieve functionality easily and rapidly, developers use 3rd party APIs. Every eCommerce app, website, and web app relies heavily on a few APIs.<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">The reason why it matters to you is its fees. Yes, these APIs either charge a fixed one-time fee or regular fees based on usage.&nbsp;<\/span><\/p>\n\n\n\n<p>The following are the top APIs developers use to build pharmacy eCommerce apps and websites.&nbsp;<\/p>\n\n\n\n<ul><li><strong>Payment API&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>It is very useful to accept payment online through multiple sources such as debit\/credit cards and eWallets.&nbsp;<\/p>\n\n\n\n<p>The most popular payment API is Stripe which charges 2.9% + C$0.30 per successful card charge.&nbsp;<\/p>\n\n\n\n<ul><li><strong>Google Map API&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>It is useful to track and monitor the delivery of orders in real time. It offers fixed and flexible plans such as monthly $7 for 1000 requests, monthly $14 for 1000 dynamic street view requests, etc.<\/p>\n\n\n\n<ul><li><strong>Communication APIs&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>Pharmacy stores must communicate with customers to update them regarding order status, deals, etc. To facilitate such communication features in online stores, communication APIs are used.\u00a0<\/p>\n\n\n\n<p>Twilio is the most popular communication API. It supports all major mediums of communication such as SMS, voice call, and video call.<\/p>\n\n\n\n<ul><li><strong>Shopping cart API&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>Shopping cart API gives you direct access to your shopping cart. In other words, your hired developers don&#8217;t have to code for building a shopping cart.<\/p>\n\n\n\n<p>BigCommerce is a very popular shopping cart API that is equipped with the most important one-page checkout feature. However, it charges $29.95 per month.<\/p>\n\n\n\n<h2><strong>Compliance requirements for online pharmacy stores in Canada<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Here comes the legal and most challenging part.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Talking about compliance requirements, you have to be careful on two fronts.&nbsp;<\/span><\/p>\n\n\n\n<ul><li><strong>Customer data&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>If you are collecting, using, and sharing your customer\u2019s personal and medical data through your online platform, you must adhere to applicable data privacy laws in Canada.&nbsp;<\/p>\n\n\n\n<p>PIPEDA is the most common law applicable at the federal level. Apart from this, there are several provincial-level data privacy laws such as PHIPA in Ontario, and HIA in Alberta.&nbsp;<\/p>\n\n\n\n<p>These laws have several technical and administrative requirements which you have to address.&nbsp;<\/p>\n\n\n\n<p>If you violate it, you can be liable for a hefty fine by privacy commissioners.<\/p>\n\n\n\n<ul><li><strong>Drugs regulatory&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p>If selling drugs is part of your eCommerce practice, you must be vigilant while selling drugs online.&nbsp;<\/p>\n\n\n\n<p>You must acquire knowledge of drugs that the government has banned and thus you must not sell those drugs.&nbsp;<\/p>\n\n\n\n<p>You must also look for a valid ePrescription before fulfilling it. If a customer is asking for OTC drugs, you must validate whether it requires a prescription or not.<\/p>\n\n\n\n<p>Overall, you have to be responsible while running an online pharmacy eCommerce platform.&nbsp;<\/p>\n\n\n\n<h2><strong>Integrating Kroll with your pharmacy eCommerce platform<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Almost 80% of pharmacies in Canada are using Kroll PMS to run and execute their everyday pharmacy operations and fulfill orders.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">If you integrate Kroll with your eCommerce platform, prescription order requests you get through your eCommerce platform are directly added to Kroll\u2019s to-do list automatically.<\/span>&nbsp;<\/p>\n\n\n\n<p>This way, you can be able to manage all of your prescription orders from one place which is Kroll &#8211; without manually adding every detail of the new order into Kroll.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">However, please note, Kroll integration will only work if you are planning to also accept prescription orders on your eCommerce platform.&nbsp;<\/span><\/p>\n\n\n\n<p><strong>You must read: <\/strong><a href=\"https:\/\/www.syscreations.ca\/blog\/kroll-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"color:#7b68ee\" class=\"has-inline-color\"><u>Kroll Integration Guide<\/u><\/span><\/strong><\/a><strong>&nbsp;&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<h2><strong>If you already have an online pharmacy platform for prescription ordering, you can double your revenue by integrating eCommerce&nbsp;<\/strong><\/h2>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">Since the pandemic, every healthcare entity and startup has been aiming to generate more revenue streams to increase their revenue.<\/span><\/p>\n\n\n\n<p>For instance, telemedicine providers launch online pharmacy services and online pharmacies roll out telemedicine services.&nbsp;<\/p>\n\n\n\n<p><span style=\"color:#7b68ee\" class=\"has-inline-color\">So, if you already have a platform for prescription ordering, you can consider integrating eCommerce with it to sell wellness and medical items and generate more revenue.&nbsp;<\/span><\/p>\n\n\n\n<p>You can build a custom eCommerce module and integrate it with your existing platform or you can utilize an eCommerce platform like Shopify.&nbsp;<\/p>\n\n\n\n<p>In both cases, we can help you. Oh, by the way \u2026&nbsp;<\/p>\n\n\n\n<h2><strong><strong>We\u2019re an Ontario-based healthcare IT company and we\u2019ve made these promises to our healthcare system, providers &amp; communities<\/strong><\/strong><\/h2>\n\n\n\n<ul><li>We will remain a healthcare-specific IT company as only with specific knowledge, we can benefit our healthcare system.\u00a0<\/li><li>We will make healthcare rapid, affordable, and accessible for all using our technical knowledge and 8+ years of experience.\u00a0<\/li><li>We will work with healthcare providers, healthcare startups, and enterprises to solve all their technical, business, and legal challenges.\u00a0<\/li><li>Our entire team of developers, UI\/UX designers, business analysts, QA engineers, and compliance specialists will work together for our healthcare system and communities.\u00a0<\/li><li>We will enable individual doctors and pharmacists to work with the most advanced technologies such as AI, ML, IoT, and RPA without causing harm to their pockets.<\/li><li><span style=\"color:#7b68ee\" class=\"has-inline-color\">And most importantly, we will prioritize our client\u2019s gain over our profit!\u00a0<\/span><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Boosted by the pandemic, pharmacy e-commerce is now an integral part of the Canadian healthcare system.&nbsp; The top factors that are driving the growth of online pharmacy eCommerce stores are consumer expectations, technological advancements, regulatory changes, and a surge in virtual care. Thus, this is the best opportunity for brick-and-mortar pharmacies to capitalize on emerging [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":28863,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Launch a Pharmacy eCommerce Store in Canada?<\/title>\n<meta name=\"description\" content=\"Wondering what it takes to start an online pharmacy store or website in Canada? Here\u2019s a guide to launching a pharmacy eCommerce store with integration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pharmacy eCommerce Store\" \/>\n<meta property=\"og:description\" content=\"A detailed guide for custom launching\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/\" \/>\n<meta property=\"og:site_name\" content=\"SyS Creations - IT Management, Compliance &amp; Consulting Company in Canada\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-11T06:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-11T10:33:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2021\/11\/Blog-Image-63.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Pharmacy eCommerce Store\" \/>\n<meta name=\"twitter:description\" content=\"A detailed guide for custom launching\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"8 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.syscreations.ca\/blog\/#website\",\"url\":\"https:\/\/www.syscreations.ca\/blog\/\",\"name\":\"SyS Creations - IT Management, Compliance &amp; Consulting Company in Canada\",\"description\":\"SyS Creations - IT Management, Compliance &amp; Consulting Company in Canada\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.syscreations.ca\/blog\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2021\/11\/Blog-Image-63.jpg\",\"contentUrl\":\"https:\/\/www.syscreations.ca\/blog\/wp-content\/uploads\/2021\/11\/Blog-Image-63.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/#webpage\",\"url\":\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/\",\"name\":\"How to Launch a Pharmacy eCommerce Store in Canada?\",\"isPartOf\":{\"@id\":\"https:\/\/www.syscreations.ca\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.syscreations.ca\/blog\/pharmacy-ecommerce\/#primaryimage\"},\"datePublished\":\"2023-07-11T06:00:00+00:00\",\"dateModified\":\"2023-07-11T10:33:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.syscreations.ca\/blog\/#\/schema\/person\/c09c2823449c6b5e7b11fd98b3897f9a\"},\"description\":\"Wondering what it takes to start an online pharmacy store or website in Canada? 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