How to Develop an Ambulance Booking App?

2 years ago

The healthcare industry, especially the healthcare IT industry, is growing rapidly after the pandemic.

People are preferring healthcare applications for their medical condition over direct visits to healthcare professionals.

That’s the reason, “The Mobile health apps market is valued at $47.7 billion in 2021 and is projected to grow to $149 billion by 2028.”

But when it comes to ambulance services, we noticed that patients face a lot of problems such as, 

  • An ambulance does not arrive on time
  • Explaining the address to the driver is the headache
  • Finding ambulances in remote areas is difficult 
  • Unable to contact the hospital staff

As a result, an ambulance booking app is available to address these issues.

It speeds up the process with time-saving and hassle-free booking and payment options. 

Now the question is, what is an ambulance booking app? How does it work? And how to develop an ambulance booking app from scratch?

Let’s find out!

What is an ambulance booking app?

For patients who require medical treatment (not emergency) or need to transfer from one hospital to another, an ambulance booking app is a convenient and immediate solution for them.

It allows the patient or family members to book the ambulance hassle-free for their medical transfer needs.

How do ambulance booking apps provide an on-demand healthcare solution?

Let’s assume a scenario.


A person or a family member is – unwell to visit the hospital or wants to transfer from one hospital to another.


  • Open the ambulance booking app
  • Choose the ambulance type
  • Specify the pick-up location
  • Contact the hospital staff (describe the ongoing condition)
  • Confirm booking
  • Payment

For the user, it's a short and simple booking procedure. 

In addition, the algorithm will immediately allocate an ambulance for you or else you can manually select the hospital or ambulance.

Process of driver and hospital fronts after receiving the booking request:

Once they receive the booking request message, the rest of the procedure is as below.

  • Notification or message to the nearest ambulance driver
  • Booking confirmation by the driver
  • A driver can see the pick-up and drop-off location
  • EMS personnel adds the medical condition of the patient which gets shared with the hospital automatically 

In a sentence, it speeds up the time-consuming ambulance booking process and informs the hospital very before the patient is admitted.

What feature should you include in the ambulance booking app? 

After identifying the patient's problems, we come up with the most essential features that are going to be most beneficial for users, drivers and EMS personnel.

Hence, we have divided them into two categories.

Basic features for the user & driver and advanced for the EMS personnel.

Basic features for the user side:

When it comes to the ambulance booking apps, we think that the patient or the user is the priority.

So, here is the feature that allows users to book the ambulance most simply and efficiently.

  • Dashboard
  • Book ambulance
  • Track ambulance
  • Pick-up point
  • Live location sharing
  • Expected arrival time
  • Driver’s contact
  • Hospital contact
  • Multiple payment options
  • Customer feedback option
  • Technical support

Basic features for the driver side:

The most essential aspect for the driver is to pick up and drop off the patient without any problems.

For that, below are the essential features.

  • Dashboard
  • Show the availability 
  • Confirm the booking
  • Pick-up and drop-off location
  • User or patient contact
  • Hospital contact
  • Traffic tracker
  • Ideal route availability
  • Suggesting shorter route in some-cases

Advanced features for the EMS personnels’ side:

We have discovered that when a patient arrives at the hospital through an ambulance, that hospital is not ready to begin treatment right away.

Why? Because clinicians are not aware of the condition of the patient.

Hence, we had done the research and came up with the idea which enables EMS personnel to, 

  • Send the current condition of the patient directly to the hospital
  • Easy communication between the ambulance staff and hospital staff

What are the benefits of an ambulance booking app?

As we already described, the traditional process of booking an ambulance takes a long time.

However, the ambulance booking app assists not only patients or users, but also the driver, hospitals, and medical staff.

So, here are a few benefits of it.

  • Automatic and manually booking of the nearest ambulance and hospital
  • Ambulance arrival on time
  • Hassle-free location sharing
  • Easy communication between patient, driver and hospital
  • Hospital staff can pre-plan the treatment
  • Tracking and monitoring from every end

Why should you develop an ambulance booking app? It’s not only for the patient!

As per the reports – “The mobile health app market is estimated to witness a year-over-year growth of 17-18% in the next five years.”

The reason is, the healthcare mobile apps save a lot of time and money for the hospitals and individual healthcare professionals.

As we discussed, there are a lot of problems and circumstances in traditional ambulance booking such as – pre-planned treatment and late arrival in time.

By developing an ambulance booking app, you can be beneficial for both patients, hospitals. 

Want to know how we develop the app from scratch?

What is our approach to developing the app? 

When it comes to developing the app, people only understand the term “coding”.

In reality, it’s beyond just coding.

And as healthcare IT experts, we only do 20% coding!

Want to know where do we spend 80% of our time and efforts? 

Let’s find out!

Know how we are changing healthcare IT with our outcome-driven approach

“Trust us as you trust an ambulance driver”

We are an Ontario-based healthcare IT company.

We said “trust us” because healthcare IT is all we have been doing for the past 7+ years.

We aren't claiming to be the best, but we can say that our approach to app development is distinct from the others.

As healthcare IT experts, we use an outcome-driven approach to app development. 

We only do coding 20%, the rest 80% includes – discovery, documentation, workflows, UI/UX, QA, compliance audit, pilot and launch.

We can accomplish this because of our dedicated and experienced team of healthcare professionals, UI/UX designers, app & web developers, QA engineers, business analysts and compliance specialists.

With our specific healthcare IT knowledge and outcome-driven approach, we can help you with your technical, compliance and business needs like no one else can do.

In case you are wondering, here is our approach to building digital healthcare products for start-ups, businesses, hospitals, clinics and individual healthcare professionals.