An Ontario-based long-term care facility contacted SyS Creations before the COVID-19 period. They had a few challenging yet most common requirements - eliminate most of the paper-based processes, enrich prescription order management, and reduce administrative burdens. To satisfy the LTC home’s requirements, SyS Creations tied up with a virtual healthcare solution provider - Writi which is our prominent client. Soon, the SyS Creations team and the Writi team started working on the transition calendar, collaboratively. Though the COVID-19 affected our transition calendar severely, our teams stayed on course and even provided 24/7 on-site support. As an upshot, one of the end results the client has been experiencing is a 63% reduction in administrative burdens that helps them to put more time for resident care.