Robotic process automation (RPA) is nothing but the use of software bots to fully or partially automate a business process or a task that is usually performed by employees.

Data migration and entry, data updates, data validation, extracting data from PDFs, periodic report preparation, generating mass emails, creating and delivering invoices, updating CRM are the most common use cases of RPA.

The major advantages of RPA are cost-saving, improved productivity, improved quality, improved customer service and improved compliance.

An RPA project fails in two scenarios - either the business process on which the RPA solution is being implemented is not as robotic as previously thought or the deployed RPA solutions run on the more dynamic environment.

We have been working with many healthcare organizations, specifically pharmaceutical companies and pharmacy stores to automate their labour-intensive processes such as invoicing, reporting, prescription processing.

We employ OCR technology along with machine learning and AI capabilities to extract data from PDF, create individual files, store it in the desired location and send individual files to the respected customer or stakeholder, automatically.

RPA isn’t completely secure. One can disclose, steal, destroy or modify sensitive data an RPA solution is working with. Abuse of privileged access, disclosure of important data, security vulnerabilities in organizations’ network and DOS (Denial of Service) are major RPA security risks.

Yes, you can run a software robot for 24/7 for unlimited tasks. However, it is worth mentioning that you can utilize a robot for a single task at a given time.

To secure the RPA ecosystem, the organization should consider technical, process and human elements of the RPA ecosystem. An organization should also acquire Integrity, traceability, confidentiality, and control over the RPA ecosystem. Integrity ensures the accuracy and consistency of data, traceability ensures the threat discovery, confidentiality ensures the sensitive data protection, and control ensures the protection of the privileged accounts.

Both windows-based and web-based processes can be automated. However, we generally use different automation tools for windows-based and web-based automation as a single automation tool doesn’t work perfectly in all scenarios.