A Detailed Guide to Intelligent Process Automation [Use Cases, Pros & Cons, Implementation Guide, and Best Practices]

4 months ago

Intelligent process automation is more than just a process and approach!

What is the ultimate goal of the enterprises?

‘Achieve high productivity with minimum resources!’

At ground level, this goal can never be achieved without automating the tasks.

When an enterprise automates a simple ‘parts ordering’ task, 

  • It reduces more than 80% of workforce dependency 
  • It increases more than 90% of task accuracy 
  • It speeds up the process by 3X

Meaning, that the enterprise achieves high productivity with minimum resources! 

However, automating a task requires a hand-picked approach, powerful technologies as well as expertise in the same. 

And things get more complicated when you wish to automate a whole process. 

But don’t worry, in this blog, we have shared everything about it – especially, intelligent process automation. 

Get to Know Major Terminologies of Automation Solutions

There are major 3 terminologies of automation.

  • Business process automation
  • Robotic process automation
  • Intelligent process automation

Each of them has a different goal, complexity, and ROI.

So, to understand what actually intelligent process automation is – you first have to understand the other two terminologies.

A Quick Guide to Business Process Automation vs Robotic Process Automation

Business Process Automation
Robotic Process Automation
It is holistic technology. It aims to use components of software technology such as business analytics and workflow engines to streamline the business processes for maximum outcome and accuracy.It is software technology. It uses software bots to automate a task or process.
Automation Goal
It completely re-engineers the workflows by eliminating the bottlenecks to achieve organization-wide automation goals.It automates rule-based tasks that have fixed input and output.
It requires a longer-term effort of dedicated technical resources and business experts.Software bots can be created and deployed with minimal effort. It still depends on the process or task you choose to automate.
It takes more time to achieve your productivity and efficiency goals at the organization-level.You will get quick ROI as a single automated task or process impacts your productivity and efficiency goals at the task level rapidly.

What is Intelligent Process Automation?

What is intelligent process automation?

Intelligent process automation (IPA) is taking both RPA and business process automation to the next level with the help of cutting-edge technologies such as cloud, AI, ML, and computer vision. 

IPA builds a dynamic technology environment to automate the process with variable input and output. 

In other words, intelligent process automation leverages the technologies and utilizes greater intelligence to make decisions by itself. 

For instance, if a user gives the wrong command, IPA corrects it – unlike RPA which shows the error.

Which Technologies does Intelligent Process Automation Utilize?

Technologies in intelligent process automation

Intelligent process automation is a combination of many powerful technologies.

All these technologies play different roles for different needs.

The following are the common technologies used in intelligent automation solutions.

1. Artificial intelligence:

It is the most powerful technology at this moment.

Because it has the capability to think and perform just like humans (even more so).

AI uses maths and logic to learn from past data and make problem-solving decisions.

2. Machine learning:

It is the subset of AI.

ML utilizes powerful algorithms to identify patterns in large-scale data to make precise decisions on automation outcomes.

3. Process mining

It is the analytical approach.

It helps in discovering, monitoring, and enhancing business operations using data.

4. OCR (Optical Character Recognition)

It is a combination of – AI, pattern recognition, and computer vision.

OCR lets you extract the data from PDF files, images, printed or written text and converts it into a machine-readable format.

What is the Difference Between IPA and RPA?


What are the Benefits of Intelligent Process Automation?

According to the McKinsey report, companies that have automated 50-70% of tasks experienced 20 – 35% annual run-rate cost efficiencies.

Meaning, it not only saves time but also reduces operational costs.

The following are other benefits of IPA. 

  • Collaborative work environment of humans and robots 

Unlike RPA which only performs fixed tasks with fixed input and output, IPA creates a collaborative work environment of humans and robots at the enterprise level. 

With IPA – robots, humans, and systems coordinate to achieve much higher productivity with fewer errors.

  • Less burnout of staff

Intelligent process automation supports the business process automation goals on a large scale. 

Meaning, it helps enterprises eliminate the bottlenecks of major complex processes and streamline workflows at the organizational level.

This ultimately frees up the staff from repeating work.

  • Highest-Ever Accuracy 

With intelligent automation solutions, you can achieve the highest-ever accuracy.

Because IPA is designed and developed in such a way that it can decide on several factors by itself and improve over time which reduces the scope of errors.

This is why all self-driving cars are working on IPA technology! 

  • Agility 

IPA does not only speed up the business process but also gives you the ultimate freedom to make agile changes to the process without affecting the automation solution you have deployed. 

This is indeed the great benefit of IPA in a very fragile market scenario and trend.

How to Automate a Manual Process? 

Step 1: Identify the repetitive and time-consuming processes 

The first step to automate a process is nothing but the identification of manual processes! 

Using parameters such as – resources it requires, the time it takes, and your desired output, you need to discover the repetitive manual processes that are eating up most of your resources.

Step 2: Decide on the automation approach 

Once you identify the repetitive processes, you need to decide on the automation approach. 

There are mainly two automation approaches – non-intelligent automation and intelligent automation. 

  • If the process has fixed input and output, you need to choose non-intelligent automation. For instance, the invoicing process has fixed input and output.  
  • If the process has variable input and output, you need to choose intelligent automation. For instance, the medical diagnosis process has variable input and output. 

Step 3: Lead the automation 

According to the automation approach you select, hire an automation partner, apply automation to the process, and run it for the first time.

Remember, before you run it for the first time, define requirements, goals, and proper solution design. 

It is also important to monitor and record the performance and the outcome of it.

Last but not least, you also need to ask for feedback from stakeholders. 

Step 4: Outstretch the automation 

This is called the step-up phase. 

In this phase, you need to optimize the newly deployed software robot and keep monitoring its performance and outcome. 

Meanwhile, it is also important to identify other repetitive processes and automate them using the same way you automate the first process. 

However, the success of the step-up phase largely depends on the success of the first automated process. 

Step 5: Methodize the new work environment 

Remember, you are no longer running your business with the same manual processes. 

This means that you need to methodize your new automated work environment to capitalize on it. 

By focusing more on these 3 major requirements of the new automated work environment, you can convert a manual process into an automated process in a rewarding way. 

  • Creating a disaster recovery plan 
  • Creating a business continuity plan 
  • Promoting process improvement with six sigma

Best Practices of Intelligent Process Automation

After reading so far, you must have understood that implementing intelligent process automation isn’t as easy as it looks. 

There are a few best practices you should keep in mind to set up the automation properly and get everything out of automated tasks. 

Before implementation: 

  • Choose processes to be automated wisely 
  • Choose an automation approach accurately 
  • Keep current and future business goals in mind 
  • Clear your expectation with automation 
  • Select an intelligent technology partner 
  • Leverage the AI and machine learning technology 
  • Focus on collaboration 

During implementation: 

  • Test each automated task individually 
  • Monitor performance and outcome of each task 
  • Redeploy the automation solution until you meet standards 
  • Prepare the disaster recovery plan 
  • Ask for stakeholders’ feedback 

After implementation 

  • Keep evaluating the performance
  • Keep evaluating disaster recovery plan 
  • Keep identifying processes that can be automated 
  • Keep asking for feedback 
  • Keep increasing the standards 

Which Business Processes you can Automate Using Intelligent Process Automation Solutions?

Our UiPath developers have identified and even automated many processes in top industries such as healthcare, real estate, and manufacturing.

Let’s look at the processes you can automate in all these industries. 

The Processes You Can Automate in the Healthcare Industry with IPA

Intelligent process automation has the potential to bring peace of mind into the intense healthcare environment.

Because it lets healthcare staff focus on the most crucial thing – the patient care experience.

Following are its use cases in the healthcare industry.

Who Can Automate?
What Can Be Automated?
Hospitals Clinics
  • Appointment scheduling
  • Appointment reminder
  • Patient monitoring
  • Patient monitoring after discharge from hospitals
  • Insurance management
  • Revenue cycle management
  • Claim management
Pharmacy Stores
  • Prescription ordering
  • Prescription processing
  • Prescription delivery
  • Inventory management
  • Invoice processing
  • Reporting
  • Sales & purchase order management
LTC Homes Retirement Homes
  • Resident data management
  • Prescription management
  • Invoice management
  • Sales & purchase order management
  • Concerns management of residents’ family members
LTC Pharmacy
  • Invoice management
  • Medication incident reporting management
  • Payroll management
  • Prescription management
  • Inventory management
  • Prescription delivery management

The Processes You Can Automate in the Real Estate Industry with IPA

What Can Automate?
What to Automate?
  • Lead generation via website forms
  • Open house lead generation
  • Sync leads from all channels
  • Sync your leads to your phone
  • Automate lead routing
Customer/Team Engagement
  • SMS/email reminders
  • Automate voicemail messages
  • Property inspection
  • Agent availability
  • Analytics engagement and performance
  • Transaction management
  • Notifications
  • Contracts

The Processes You Can Automate in the Manufacturing Industry with IPA

What can automate?
Which Tasks to Automate?
Research & Development
  • Design options evaluating
  • Fast prototyping
  • Raw material availability
  • Fast deliveries
  • Sales documentation
Logistics and Distribution
  • Goods movement tracking
  • Inventory management
Customer service
  • Customer needs prediction
  • Automatic update notifications
  • SMS/email reminders
  • Jobs assignment
  • Automatic system failure alert and response
  • Human-robot collaboration

  • Basic paperwork operations
  • Invoicing
  • Reporting
  • Payroll

3 Key Considerations When Building a Healthcare Automation System

1. Patient autonomy and informed consent

Automation doesn’t mean compromising the decision-making rights of patients.

The patients should be informed about automation use, benefits, and risks associated with it. 

2. Bias and fairness

Automation technologies (like, ML algorithms) need to be trained and designed properly to get accurate results.

To ensure equity and fairness in the process, healthcare providers and organizations should carefully choose their technology partners.

3. Transparency and accountability

Healthcare providers and organizations need to ensure the transparency and accountability of automated systems.

They should be able to explain and understand the decisions made by automated systems.

A Few Things About Automation You Should Be Aware Of 

Needless to say that intelligent process automation or business process automation or robotic process automation is a very purposeful technology to get more outcomes in less time with a limited workforce. 

However, there are a few disadvantages of automation that you should be aware of.

  • The initial deployment cost is high!

Though IPA or RPA automates manual tasks, it requires ‘manual’ work to automate the tasks to deploy IPA or RPA. 

The team which can deploy such complex automation technologies is equipped with ultimate expertise and so they charge more. 

The time it requires to deploy automation also doubles the size of the initial deployment cost. 

Meaning, if you have short-term goals, do not prefer to try automation! 

  • Making automation future-proof is the biggest challenge! 

You are automating the process which you are currently performing. 

With new technology, market trends, or competitors, you may need to change the process in the future.

Thus, it is vitally important to have an automation solution that lets you make changes in the process and the automation solution adapts to a new process quickly. 

This is the only way to keep the total cost of ownership low for automation.

We Recently Converted a 5-Day Long Invoicing Process to an Hour-Long Process 

Based in Ontario, we are a healthcare-focused IT company.

In the past 8+ years, we have helped more than 20 startups, organizations, enterprises, and individuals with their automation needs.

Recently, we performed intelligent process automation for an Ontario-based pharmacy.

And here is how we successfully executed their unique automation needs.

Before automation: 

A pharmacy requires almost 9 people and 5 days for invoicing at the end of every month. 

  • Multiple teams performing the same repetitive tasks. 
  • To process all monthly invoices, teams run monthly statements in the Kroll PMS Pharmacy system and print them out. 
  • They reconcile each invoice manually and scan back invoices that need to be sent to customers via email. 
  • The team repeats the same process for 1000+ customers. 

After automation: 

  • The RPA bot opens Kroll PMS and runs all reports automatically.
  • Using OCR, the RPA bot extracts the master PDF and creates individual invoice PDFs for each customer. 
  • RPA bot saves individual invoice PDFs in a dedicated folder. 
  • RPA bot fetches the contact details of each customer from their individual  PDFs and sends them invoice emails with the attachment of their invoice PDF. 

The impact we created: 

  • 95% reduction in workforce needed to process invoices 
  • Error-free processes  
  • Highest-ever productivity 
  • Reduces process time up to 80%