Pharmacy Workflow Automation: Optimizing The Pharmacy Operations For Best-Ever Profit

11 months ago

Precision in performing any task is what determines its success. Especially when that task is surrounding healthcare. 

Something that connects directly to precision in workflow management in the medication sector is automation.

So directly from the heads of automation experts, we continue (or should I say automate) our today’s journey into pharmacy workflow automation.

What is pharmacy workflow automation?

Simply put, pharmacy workflow automation is the process that takes off the burden of the activities that a pharmacist performs manually. 

Diving a little deeper, the most prevalent types of automation are data entry automation, Kroll PMS automation, billing automation etc. 

It allows pharmacies to simplify operations and minimize the likelihood of mistakes. Its advantages frequently include increased prescription volume and efficiency.

A large number of consumers take daily prescriptions making pharmacy automation a fast-growing segment. 

How can we say this? According to a new report, the healthcare industry experts have predicted the market to reach $8.03 billion by 2027. Since the new generation automation tools are easily accessible making them quite affordable that even a community pharmacist can use.

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Questions we address regularly in pharmacy workflow automation as automation experts

1. Are automation tools customizable at all? 

A big YES! Depending upon your specific workflows and needs, automation tools in pharmacy can be customized. As a pharmacist, you may wish to carry out tasks back and forth including documentation to delivery. 

Here, integration with TELUS health Kroll may prove to be efficient, at the same time the need to maintain price transparency can lead you to integrate with Pharmacy Information Systems (PIS), if you are a huge pharmacy you may automate operations on Kroll and other pharmacy software using Robotic Process Automation (RPA) and so on. 

2. What about regulations?

Something that we get asked quite often because even if you know how to automate pharmacy workflow, without compliance and understanding the rules and regulations you can never have efficient and viable pharmacy workflow automation. 

For example- The dispensing of controlled drugs cannot be automated. Understand the laws in your state and country that fall under the Canadian Food Inspection Agency (CFIA) and the Department of Health Canada (Health Canada) about what you may and cannot automate. 

What medication and drugs can be automated? From someone who has been in the healthcare sector for almost a decade, If you're going to utilize automation in your pharmacy, you'll need to think about which medications are "appropriate" for this capacity. 

In most situations, you'll be automating high-volume prescriptions that don't fall into the regulated category. Pill counters are the most basic kind of automation. Workflow automation is becoming more intelligent, fill, label, cap, process billing, and manage delivery are all handled in one go. 

Keep in mind that you may also be using software and apps for automating workflows that need to be compliant with HIPAA, PIPEDA, and PHIPA. 

3. What are the benefits of workflow automation in a pharmacy?

  • The possibility of a room full of errors always lingers in the manual process. With the increase in accuracy by digitising operations with workflow automation software, you can remove the possibility of mistakes by automating all procedures.
  • For pharmacists, simplifying medication management means more control and more time at hand. They can better help, recommend, and inform customers about the drug they plan to purchase, its alternatives, administration, and other topics.
  • One of the biggest advantages of pharmacy workflow automation is the reduction of unnecessary labour costs. We are not saying that using automation technology is taking over jobs, it simply means reallocating the resources to more meaningful work like allowing the staff to provide more patient-centric services.
  • Workflow automation in pharmacies also creates a transparent work environment. You no longer need to chase down team members for vital information. Mapping everything on workflow software ensures that everyone is aware of what has to be done, what is being done, and what is coming up.

4. What type of workflows can you automate for your pharmacy?

  • As we said earlier, automation is not about replacing jobs but efficient management of the pharmacy business. You may also automate the onboarding and offboarding of employees. Streamlining your pharmacy's staff management process provides you with a centralised platform for managing and accessing all employee-related data, such as employee performance, leaves, and attendance.
  • Procurement and purchasing of medications & drugs will be simplified when you integrate Pharmacy Management Softwares (PMS). You get detailed order checks, price listings, manage vendors, automatically approve purchase requests, and issue purchase orders.
  • Wait! How can we forget the most important aspect that is order fulfillment? By using systems like Kroll pharmacy management solutions you can accept new orders, verify prescriptions, get appropriate medications, and deliver them to clients on time. In addition, your pharmacy can handle a greater volume of orders in a more efficient manner as using automation with Kroll for data entry and bill processing saves manual labour hours in an efficient and error-free manner. 

Well, this is the end of this blog, but not your curiosity. So if you feel like talking to us or have any ideas you may want to put in work related to pharmacy workflow automation, we are just a click away

Remember, we have been serving the healthcare industry and IT-specific healthcare needs with the help of our team of expert and experienced developers, designers, integration experts, in-house compliance specialists, and client service managers. 

In the tenure of more than 7+ years of working in healthcare, we have accomplished 100+ successful integration & automation (that in total saved more than 100,000 clinical hours) and yours can be the next story of success with our help.