Patient Referral Management Software: Reduce Referral Losing up to 60% Using Our Ideal Solution

9 months ago

Without a doubt, a patient referral is frustrating.

For the medical team sending the referral, for the medical team receiving the referral and for a patient too.

The reason is – they all get stuck into the loop of documentation which has no time limit and no real-time visibility.

But thanks to patient referral management software! 

It brings peace of mind and transparency to everyone with its centralized referral tracking system.

And in this blog, we’re going to share everything about it.

What is Patient Referral Management Software?

It is a powerful tracking system that simplifies referral communication between consultants, healthcare providers, care specialists, and patients.

In addition, it automates your patient referral tracking system along with giving you real-time visibility that eventually promotes continuity of care and reduces revenue leakage.

The patient referral management software is totally suitable for

Areas where patient referral management software can be use

How Patient Referral Management Software Makes the Outbound Referral Process Simpler? Explained Workflow of Our Solution

There are so many time-consuming and error-prone barriers in the outbound referral process.

From insurance authorization to updating the information back into the EMR/EHR.

But patient referral management software streamlines this entire loop.

What you need to do is – create a referral order in the EMR/EHR by adding details like reasons, priority, insurance authorization number, diagnosis code etc.

After that, just leave it to the patient referral portal.

1. The software automatically syncs data from the EMR/EHR

Patient referral software syncs data from EMR

2. Insurance authorization

There is no need for the insurance provider to fill out a referral form as the software automatically created the referral order.

So, they just need to validate all the information and place the pre-authorization with the help of a referring consultant.

Insurance authorization in patient referral app

3. Referral consultant choose the right care specialist

Now, the referral tracking system helps the referral consultation (RC) to analyze all the care needs of patients.

And with the intelligent care provider search, they can choose the right care specialist.

4. Share the patients’ documents securely

Once the RC finds the right care specialist, they can send a referral request to him or her along with the necessary documents.

Submit referral with necessary documents

5. Automated notification

This is one of the best features of our solution to patient referral management software.

Because it helps in reducing the no-show rate of the patient.

Not only this, but it also sends an appointment reminder to the care specialist.

This helps them in scheduling their appointments more efficiently without missing out on other responsibilities.

Automated reminders in medical referral tracking system

6. Real-time updates to RC

The patient referral management system also allows the care specialists to update referral status.

And as per the referral status, the app automatically sends reminders to RC.

What’s more, it also allows RC to track the referral status in real-time along with the outcome of the care.

Real-time updates to RC

After that, the medical referral tracking system automatically sends all the referral information into the EMR/EHR or any other integrated health tech software.

How Our Solution to Patient Referral Management Software Makes the Inbound Referral Process Efficient?

Healthcare organizations receive two types of referrals.

  • In-network referral
  • Out-of-network referral

And it’s important to manage all these referrals with high operational efficiency and cost-effective manner.

However, it is quite challenging to do, especially when there is a lack of real-time visibility.

But patient referral management software has all the solutions to it.

It not just streamlines all your inbound referral workflow but also helps your medical staff to focus more on patient care which eventually increases the care experience and revenue and strengthens your referral network.

And here is how it helps.

1. The software automatically picks up the referral order and places it into the queue

Patient referral app picks up the order & places it into the queue

2. Referring consultant communicates with the referring provider to validate all the information via chat

Validate & connect with the referring provider

3. Referral provider helps the RC choose the right care specialist

Referral provider helps the RC choose the right care specialist

Now, the process is the same just as the outbound referring approach.

  • A referral is submitted to the care specialist with the necessary documents
  • The system automatically sends the reminder to both patients and the care provider
  • RC gets referral updates and can analyze the care outcomes

How Patient Referral Management System Reduces Referral Loss Up to 60%?

If you see, the patient referring process is time-consuming due to the documentation process, accepting referrals over the call, and no real-time information access to care providers.

But with a patient referral portal, you don’t need to be stuck in such a mess.

Because it gives complete control over the entire referral cycle from one single place.

This helps healthcare organizations to –

  • Reduce operation costs
  • Reduce revenue leakage
  • Improve operational efficiency
  • Eliminates the miscommunication
  • Lower the documentation time and procedure
  • Real-time visibility over the referrals
  • Improved care quality
  • Allows to spend more time on patient care needs

These all benefits help the healthcare organization to reduce their referral loss without putting in any extra effort.

Top Features of Patient Referral Management Software

You’ll not find such features in any other patient referral portal.

Because we have selected these features with the help of 30+ Ontario-based healthcare practitioners.

However, here, we have listed only the most important ones.

To explore all the features, just fill up the contact form.

We'll get back to you with a live demo of our product within hours.

1. Task management

Task management in patient referral management software

2. HIPAA-compliant document management

Document management in patient referral management system

3. HIPAA-secure messaging and notes (for internal and external users)

HIPAA-secure messaging and notes

Read our useful article on: HIPAA compliant texting app

Apart from that,

  • Centralized referral dashboard
  • Inbound and outbound referral management
  • Automated insurance pre-authorization
  • Real-time referral tracking and status update
  • Schedule management
  • HIPAA-compliant data exchange for documents, medical imaging etc.
  • Automated reminders via SMS and email
  • Integration with EMR/EHR and other health tech software

Benefits of Having Our Patient Referral Management Solution

There are multiple reasons why our solution to patient referral management software is the best in the market.

The following are the most important ones.

  • It’s HIPAA, PHIPA, and PIPEDA compliant.
  • It comes up with no-code capabilities (you can configure workflows as per your need).
  • An unlimited number of users can access it.
  • It has a multi-user architecture (a separate portal for patients and internal and external users).

In case you’re wondering, explore the real-screen images of patient referral management software.

(Note: These are not the final images of our solution. Because we customize it regularly as per the unique workflow needs of the clients.)

Patient referral management software

Its Pricing is Something that We Are Proud Of!

Unlike third-party software – we don’t have a monthly or yearly-based pricing model.

Because it never delivers the high ROI that every healthcare organization strives for.

On top of that – you have to spend extra money to use the additional features of it.

Above all, you’ll get zero freedom over the customization.

And once you stop paying for a subscription – the next minute you’ll no longer be able to use the patient referral tracking system.

Rather than we follow a unique pricing approach that you’ll never find elsewhere.

You just need to pay a one-time fee!

With that, you’ll get –

  • Total freedom over customization
  • An unlimited number of users can use it
  • Lifetime usage rights
  • The software with your own branding

Our Modern Approach to Delivering a Patient Referral Management Software

The product is ready.

Means, you can start practicing your referral practices right away.

But if you have customization needs – there is also full freedom to it.

So, the following are our product delivery approaches.

For no customization requirements:

  • Fill up the contact form. 
  • We’ll reach out to you within 2 to 4 hours. 
  • We’ll give you a live demo of it along with pricing.
  • And if it suits you, we’ll host it on your server.

For customization requirements:

The base is ready.

You just need to share your unique requirements.

(Be it features, functionalities, workflows, and branding – we’ll customize it all.)

Our team who has built this product will work as your extended team.

And as per your need, they will do customization on top of the existing base.

(In case, if you have an in-house development team, you can purchase our patient referral management base and code on top of that.)

The customization process will not take weeks to perform.

It’ll just take a few days.

Once the customization is done, we’ll perform all the usability and QA testing along with a compliance audit.