Top 30 Telemedicine App Features for Patients, Doctors & Admin
1 year ago
In the past few years, we all have seen massive growth in the adoption of telemedicine services.
As per the Grand View Research, “The telemedicine market size was valued at USD 70.4 billion in 2021 and is estimated to grow at a compound annual growth rate (CAGR) of 19.5% from 2022 to 2030”.
As you can see, telemedicine is gradually increasing after the COVID-19 pandemic.
Now the question is, what is causing this rapid surge? Here are some of the top reasons for it.
- Virtual care and remote patient monitoring
- Fast, secure, and convenient access to the telemedicine app
- Reduce traveling and overall treatment costs
- Prescription refill and delivery at doorstep
- Enhance productivity and patient care experience at the same time
Thus, both patients and healthcare professionals are adopting telemedicine app solutions.
However, appropriate and purposeful telemedicine app features are must-required in telemedicine app development.
For that reason, we have classified the must-have telemedicine app feature into three categories.
Let’s discover it.
Adequate and easily accessible telemedicine app features for patients
1. Patient profile:
An insightful patient profile is an essential aspect as the healthcare expert can entirely understand the medical condition of the patient without any complexity.
Here are the basic details that should be in the patient profile.
- Up-to-date patient medical condition
- Medication information
- Insurance details
- Appointment history
- Patient progress report
- Demographic data
2. Appointment booking and calendar integration:
Provide a hassle-free and seamless appointment booking process for patients.
Furthermore, calendar integration with the telemedicine app gives a pop-up notification or reminder to the patient regarding the upcoming appointment.
3. Geolocation to find the nearest pharmacy and clinic:
When the geolocation is available in the app, a patient can simply find the nearest pharmacy and clinic with detailed information like – direction and distance.
4. Communication methods:
To communicate with the doctor more efficiently, a telemedicine app feature contains three methods for it.
- In-app messaging with the healthcare professionals
- Video conferencing
- Audio or internet call
5. Insurance plans information:
A secure and validated integration method for the insurance plans allows patients to claim benefits from their insurance plan.
In addition to this, patients can update or purchase the insurance plan within the telemedicine app.
And if the patient is insured under a provincial plan, he can add his health card details which the system will automatically verify later.
6. Comprehensive medication management:
It completely helps patients with their medication processes such as medication tracker, reminders, and detailed information.
7. IoT or wearable device integration:
By integrating IoT devices, a medical expert can track the real-time patients' medical conditions such as heart rate, physical activity, blood pressure, and glucose level.
8. ePrescription that is beneficial for everyone:
An ePrescription feature in the telemedicine app enables patients to order the required medication at their doorstep, reduces the workflow of the pharmacist, and helps doctors to provide a quality care experience without any complexity.
9. Seamless payment method:
A fast, secure, and seamless payment method is must-required for the telemedicine app. To help the patients more appropriately, you can offer multiple payment methods within the app.
10. Feedback and review:
If we notice, it’s the most essential aspect of the telemedicine app feature as it assists the medical professional to enhance the patient care experience by examining the feedback of the patients.
11. Technical support:
For any query regarding the app functionality, operating problems, or other issues, the patient can directly speak with the technical support team to address those primary app issues.
Impactful telemedicine app features for doctors
1. Doctor profile:
Detailed information about the healthcare professional is beneficial for the patients as it helps them to understand which doctor is an ideal option for them.
The doctor profile must include the information about,
- Qualification and experience
- Area of specialization
- Work availability
- Languages they can speak
2. Access to the patients' medical records (EHR/EMR integration):
The EHR/EMR integration with the telemedicine app enables healthcare professionals to provide a more convenient care experience.
With that, doctors can access, analyze, and manage the patients' past medical history, lab reports, medical imaging, and prescription records, at the point of care.
3. Communication approaches:
Just as patients, doctors can also communicate seamlessly with the patient via in-app messaging, video conferencing, and audio calling.
4. Efficient appointment management:
A simple appointment management system, in which healthcare providers can approve, decline, and track the patients' appointments history that initially allows them to understand the treatment required for the patients.
Furthermore, calendar integration with the telemedicine app gives a notification for the scheduled appointment.
5. Medical notes:
While interacting with patients during telemedicine visits, doctors need to write complete and accurate patients' medical notes to store that crucial data in EHR/EMR.
However, without the medical notes feature in the telemedicine app, doctors face a lot of issues that add up complexity and waste the time.
For that reason, a medical note is a must-have feature for the telemedicine app which saves overall valuable time for the patient as well as the healthcare professional.
It also gives a ready-made template to write the medical notes directly into it.
As per the survey, “The global e-prescribing market size was estimated at USD 1.05 billion in 2018 and is anticipated to grow at a double-digit CAGR of 24.5% over the forecast period”.
Patients are now preferring ePrescribing or pharmacy delivery services as they don’t need to travel to the nearest pharmacy.
To enhance the patient outcomes and overall revenue stream, ePrescribing is the ideal option for the telemedicine app features.
7. Patients progress report:
It’s an advanced feature that can simply assist the doctors to analyze the overall progress of the patients.
As a result, they can improve the treatment approaches which directly influence the overall patient outcomes.
8. Writing and sharing sick notes:
Using sick notes features, healthcare experts can write and share the medical condition of the patients hassle-free, at any time, anywhere for back-to-work, insurance, or traveling purposes.
9. Billing and invoicing:
To reduce the work burden of the virtual care provider, you can implement the billing and invoice within the telemedicine app.
With that, a medical expert can create, edit, and share the patients billing and invoice rather than using another accounting or billing platform. In simple words, there is no need to operate two software at the same time.
10. Track key things in the analytics:
By implementing analytics in the app, healthcare professionals can track many key important things such as,
- Appointment history
- Daily, weekly, and monthly earning reports
- Active hours reports
eReferrals simplify the communication between the primary care provider and medical specialists. But how? Let’s understand it with quick examples.
It enables primary care providers to refer a patient to secondary care provider by writing referral notes from the telemedicine platform itself.
12. Technical support:
For any query regarding the app usability, privacy concerns, or other issues, the doctors can directly communicate with the technical support team to address those primary concerns.
Manage everything in one place with telemedicine app features for the admin panel
1. Patient management:
With this feature, the admin can add or remove the patient hassle-free.
Furthermore, the admin can analyze the patients' activity such as appointment history, payments, and invoices.
However, to view or edit the patient's crucial information, the patient's permission is must-required for that.
2. Healthcare professional management:
Same as the patients, the admin can simply add or remove the healthcare professional as per the requirement.
In addition to this, the admin can track the performance of the healthcare professional with their permission as there is crucial data of both patients and doctors.
With the approval from the medical expert, the admin can explore the activity such as,
- Virtual visits reports
- Earning reports
- Active hours
3. In-app messaging:
Admin can simply communicate with the patient or medical expert with the help of the in-app messaging feature with end-to-end encryption safety.
4. Services promotion:
As the admin already knows which types of virtual care services are well-performing.
From that, the admin can promote that telemedicine services by promoting them on the app homepage, push notifications to the patients, or email notifications.
5. Price and discount tagging:
Using this feature, the admin can promote personalized discount offers for the various virtual care or pharmacy services with the help of email, push notifications, and homepage advertisements.
So, these are the must-have telemedicine features you should add to your telemedicine app if you want to compete in the rising virtual care market.
6. Payment management:
It gives all the payment-related information to the admin which includes,
- Check all the payment history
- Allows to automate the payment method
- Order and credit management
- Issue invoices and account statements
- Can simply operate a secure payment system
- Status of a payment dispute
7. Customer support:
In telemedicine services, sometimes patients face issues like ePrescription concerns, patient portal issues, poor app usability, or payment issues.
For that reason, patients endure help from customer support executives to address those primary concerns.
With the help of the customer support dashboard, you can explore the patients' queries status and also solve those queries by collaborating with other team members.
Explore our future-ready white-label telemedicine app solution
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Our white-label telemedicine app solutions include,
- HIPAA/PHIPA/PIPEDA compliant
- Feature customization as per the business needs
- OHIP and MSP-covered virtual visits
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The following are its real screenshots. To know about it in details, you must read: White-label telemedicine app solution
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