10 Most-Asked Questions Answered on Telemedicine App Development in the USA

5 min read

6 Years (At Service)

60 Healthcare Solutions (Developed)

600 Entrepreneurs (Met)  

6000 Questions (Answered) 

Out of 6000, the following are 10 most-asked and crucial questions and their answers for the entrepreneurs and healthcare entities planning to develop a telemedicine app in the USA. 

Question 1: How much does it cost to develop a telemedicine app in the USA? 

We cannot accurately predict the cost of telemedicine app development in the USA as it relies on many factors. These factors are the type of telemedicine app i.e. native app or cross-platform app, the features of telemedicine app, and the technologies it requires to accommodate the desired features. 

However, based on our previous experience of telemedicine apps, it would cost less than $15,000 to develop the HIPAA compliant telemedicine app with basic features. 

As the complexity of the features increases, the cost of development also increases. 

You can contact us to get a personalized quote instantly. 

Question 2: What is the difference between the telehealth apps and the telemedicine apps? 

Telehealth vs telemedicine is where almost all healthcare professionals and entrepreneurs are confused. 

The Health Resources Services Administration defined the exact definition of both telehealth and telemedicine. 

Telehealth is the use of electronic telecommunication technologies to support long-distance clinical healthcare, healthcare education training, and public health administration. 

Telemedicine, on the other hand, is the use of electronic telecommunication technologies to support remote clinical services only. 

In essence, telehealth can be used for remote clinical as well as non-clinical healthcare services such as healthcare training, administrative meetings, and medical education. And telemedicine can only be used for clinical services.  

Question 3: How big is the US telemedicine market? 

According to the Global Market Insights, the US telemedicine market was valued at $19.5 billion in 2018 and estimated to cross $64 billion by 2025 at the CAGR of 18.6%. 

The web/mobile-based segment was contributing $11.9 billion in 2018, followed by the telemonitoring segment contributing $4.8 billion. 

The following image clearly illustrates the US telemedicine market landscape. 

Question 4: How does a telemedicine app work? 

Let’s understand it with an example. 

There are two users involved in the telemedicine app – patients & doctors. 

Sam (patient) is having a runny nose. He opens the telemedicine app and fills out his symptoms. 

Option 1: The intelligent algorithm analyzes Sam’s symptoms and fixes his virtual appointment with a relevant doctor who is available to treat Sam as soon as possible. 

Option 2:  The app shows the list of relevant and available doctors to Sam and asks him to select his desired one. 

Sam and the doctor can communicate in verbal, textual or visual ways. Sam can share medical reports with the doctor. 

The doctor makes medical notes and prescribes Sam.  

The app shows all nearby pharmacies to Sam and asks his most preferred pharmacy. Once selected, the app automatically sends a prescription of Sam to that pharmacy. 

Sam pays for the visit as he is not covered under any healthcare plan. 

Question 5: What are the features of telemedicine apps? 

As we discussed, there are two users involved in the telemedicine app. Meaning, there are two different modules of the app with different features according to the user characteristics. 

User App Features: 

  • User Profile 
  • Nearby Hospital/Pharmacy Finder 
  • Symptom Checker & Tracker 
  • Appointment Booking 
  • Appointment Reminder 
  • Communication Methods 
  • Medication Tracker 
  • Medication Reminder 
  • Payment 
  • Review & Feedback 
  • Appointment History 

Doctor App Features: 

  • Doctor Profile 
  • Appointment Management 
  • Appointment Reminder 
  • Communication Methods
  • Medical Notes
  • e-Prescribing
  • Analytics 
  • Appointment History 
  • Billing & Earning 

Question 6: What is the technology stack of the telemedicine app? 

Official acknowledgment of our client’s virtual healthcare platform named Writi from Collision Conference in the list of top Ontario-based innovative companies strengthened our belief in the right technology selection. 

The following are the most used technologies in the telemedicine app development. 

  • Android App: Kotlin, Java 
  • iOS App: Swift 
  • Cross-platform app: Ionic, Xamarin
  • Backend: Node.js
  • Video Calling: Twilio, WebRTC
  • Chat: Twilio, Vonage APIs
  • Database: Amazon Relational Database Service (RDS) 
  • Notifications: OneSignal
  • Geolocation: Google Maps Platform 

Question 7: How to make money with the telemedicine app? 

There are multiple ways you can make money with a telemedicine app.  

  • Ask users to pay per-visit 
  • Charge different amount for doctor visits after midnight 
  • Charge different amount for doctor visits on weekends and holidays 
  • Introduce monthly or yearly membership for individual users 
  • Introduce monthly or yearly membership for a family 
  • Tie up with organizations to offer healthcare service to their employees 

The following is the detailed business model of telemedicine apps. 


Question 8: What are the top telemedicine apps in the USA? 

The following are the top telemedicine apps in the USA. 

App Name Pros Cons 
LiveHealth
Online 
» No Appointment Needed
» Virtual Doctor Visit in Multiple Languages
» Extensive Health Insurance Plans Support
» Can’t Download Sick Note from Smartphone
» Limited Options to Connect with the Doctors
MDLive » Patients Can Choose their Own Doctor.
» Online Pharmacy Support
» Free Sign-Up
» Higher Fees
» Appointments Only Last About 15 Minutes.
Doctor On Demand » Clear Pricing Information
» Extensive Health Insurance Plans Support
» Therapy and Psychiatry Services
» Additional Fee to Extend the Call
» No Option to Text or Email with Your Doctor
» No Instant Access to Doctor
Teladoc » Urgent Appointments
» No Call Time Limit
» Therapy, Dermatology, Sexual Health Services
» You Can’t Choose Your Doctor.
» No Clear Pricing Information
Amwell » Affordable Fee
» Talk to Your Preferred Doctor
» Three Minute Wait Time
» No Appointment Option
» The Call is Just 10-Minute Long.
» Limited Communication Methods

Question 9: What is healthcare compliance?

A healthcare entity as well as a healthcare startup  stores and shares many important financial and personal information of the patients and their family members. During the era of rising concern over ePHI security, it is crucial that healthcare providers follow ePHI security best practices. 

To make it mandatory and the ultimate priority of healthcare providers, the government has imposed many healthcare laws and guidelines. The process of obeying these regulations, rules, and laws is called healthcare compliance. 

Failing to meet standards set for legal, ethical and professional operation can make you liable for a hefty fine. 

Question 10: What are the top healthcare laws in the USA? 

There are major two healthcare laws in the USA which you should be aware of. 

HIPAA: 

The Health Insurance Portability and Accountability Act was imposed in 1996. It establishes many national standards to safeguard the crucial information of patients such as names, addresses, emails, telephone numbers, facial photos etc.   

Since it was first introduced in 1996, HIPAA has undergone many revisions. It talks about the rules in 4 major categories.

  • HIPAA Privacy Rule
  • HIPAA Security Rule
  • HIPAA Breach Notification Rule
  • HIPAA Omnibus Rule 

HITECH: 

HITECH (Health Information Technology for Economic and Clinical Health) was imposed in 2009. It expands the enforcement of HIPAA. The major area it focuses on is the appropriate use of EHR and supporting healthcare technology. 

HITECH act can be summarized in 4 subtitles. 

  • Subtitle 1: Promotion of healthcare IT (Puts emphasis on healthcare quality, safety and efficiency improvement.)
  • Subtitle 2: Testing of healthcare IT 
  • Subtitle 3: Grants and loans funding 
  • Subtitle 4: Privacy 

You must have now clearly understood the role of HIPAA or healthcare compliance consultant. He carries out a deep-dive analysis of your telemedicine app, finds the security gaps, and guides the development team to fill those gaps and develop a HIPAA compliant telemedicine app. 

Here, I would like to share a case study that talks about how our healthcare compliance consulting team assisted a development firm to fill 47 security gaps in the app. 

Yes, in addition to healthcare app developers and designers, we accommodate the dedicated healthcare compliance team and EHR integration engineers too. This is why we are a full-strength telemedicine app development company in the USA and Canada. 

Because of our extensive team and proven experience in healthcare compliance and EHR integration, we can turn any healthcare app idea into reality. 



Our recent telehealth app development project featured in Collision Conference

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